Introduction to blithequark and the Industry
At blithequark, we are part of a dynamic and innovative industry that thrives on data-driven insights and analytics. As a leader in our field, we recognize the importance of leveraging actionable statistics analytics, integration, and insights to drive business outcomes and guest satisfaction. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this effort, and we are now seeking an experienced Performance Data Analyst to join our Digital and Travel Operations Analytics (DTOA) crew.
Job Overview
In this exciting role, you will provide measurement and analytical support for Contact Centers and pre-arrival blithequark Commerce. As a Performance Analyst, you will engage in forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as provide analytical support to local operations and partners across the division. This includes development, management, measurement, and analytics. If you are a self-starter, infinitely curious, detail-oriented, passionate about data storytelling, able to handle ambiguity, and meet strict timelines, we encourage you to apply.
Key Responsibilities
- Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
- Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
- Build presentations and visualizations to tell compelling stories with data
- Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
- Create, maintain, audit, and continuously optimize reports and documents used to support multiple applications
- Execute programs critical to the business operation accurately and under strict timelines
Measurement and Analytics
- Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
- Monitor data quality and document accuracy; improve if needed
- Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
- Apply innovative analytic techniques to test hypotheses and extract actionable insights
- Stay up-to-date with current data technology trends and share knowledge and best practices with team members
Essential Qualifications
We are looking for individuals with a Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role. You should be familiar with forecasting, including traditional statistical techniques and/or machine learning or deep learning techniques. A proactive approach to understanding the "Why" behind performance, decisions, etc., is essential, as well as a strong attention to detail and the ability to follow through on tasks and complete projects on time. Effective communication skills (verbal, written, and visual) and a desire to excel in a fast-paced, complex, and ambiguous business environment are also required. Experience with SQL and R or Python is necessary.
Preferred Qualifications
- Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new applications and skills
- Ability to maintain and develop relationships with partners/clients/team
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Performance Data Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about data-driven insights and analytics. You will be exposed to a wide range of analytical tools and techniques, and you will have the chance to develop your skills and expertise in a fast-paced and dynamic environment. We encourage innovation, creativity, and continuous learning, and we provide opportunities for professional development and career advancement.
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative and inclusive work environment. We believe in fostering a culture of respect, empathy, and open communication, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. We are committed to diversity, equity, and inclusion, and we welcome applications from individuals from all backgrounds and perspectives.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-40 per hour, as well as a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. We also provide opportunities for professional development, career advancement, and continuous learning, as well as a dynamic and supportive work environment that is designed to help you thrive.
Conclusion
If you are a motivated and analytical professional who is passionate about data-driven insights and analytics, we encourage you to apply for this exciting opportunity at blithequark. As a Performance Data Analyst, you will have the chance to work with a talented team of professionals who are dedicated to driving business outcomes and guest satisfaction. You will be exposed to a wide range of analytical tools and techniques, and you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. Don't miss out on this opportunity to join our team and contribute to the success of blithequark. Apply now and take the first step towards an exciting and rewarding career in data analytics!
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