**Job Summary:**
We are seeking a highly skilled and compassionate Pharmacy Customer Service Associate to join our arenaflex team. As a key member of our pharmacy team, you will be responsible for delivering exceptional patient care and experiences, while ensuring the highest level of customer satisfaction. If you are passionate about providing outstanding service, have a strong commitment to patient care, and are eager to grow your skills and knowledge in the healthcare industry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and services. Our team of dedicated professionals is committed to delivering exceptional patient experiences, while promoting a culture of compassion, respect, and inclusivity. We are proud to be a part of the healthcare community and are committed to making a positive impact on the lives of our patients and customers.
**Key Responsibilities:**
* Models and delivers a distinctive and delightful customer experience, ensuring that every patient and customer interaction is positive and memorable.
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service, and recommends items for sale to customers.
* Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engages customers and patients by greeting them and offering assistance with products and services, resolves customer issues, and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* Provides customers with courteous, friendly, fast, and efficient service, recommends items for sale, and registers customer purchases on assigned cash register.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, verifying medicine, and checking for possible interactions.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Ensures compliance with state and local laws regarding regulated products, constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
* Assists with separation of food items and product placement as specified by policies/procedures, and has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and assumes web pick-up responsibilities.
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
**Essential Qualifications:**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
* Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
* Strong customer service skills, with a commitment to delivering exceptional patient care and experiences.
* Ability to work effectively in a team environment, with a strong commitment to teamwork and collaboration.
**Preferred Qualifications:**
* Experience working in a pharmacy or healthcare setting, with a strong understanding of pharmacy operations and patient care.
* Knowledge of pharmacy systems and software, including electronic health records and prescription management systems.
* Experience with inventory management and control, including ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Strong knowledge of state and local laws regarding regulated products, including pharmaceuticals and controlled substances.
* Experience with customer service software and systems, including point-of-sale and customer relationship management systems.
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
* Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
* Strong customer service skills, with a commitment to delivering exceptional patient care and experiences.
* Ability to work effectively in a team environment, with a strong commitment to teamwork and collaboration.
* Strong knowledge of pharmacy operations and patient care, including prescription management and inventory control.
* Ability to learn and adapt to new systems and software, including electronic health records and prescription management systems.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program, including on-the-job training, classroom instruction, and online learning opportunities.
* Opportunities for career advancement and professional growth, including promotions to leadership roles and specialized positions.
* Access to continuing education and professional development opportunities, including conferences, workshops, and online courses.
* A supportive and collaborative work environment, with a strong commitment to teamwork and collaboration.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced work environment, with a strong commitment to delivering exceptional patient care and experiences.
* Our team of dedicated professionals is passionate about providing outstanding service and making a positive impact on the lives of our patients and customers.
* We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off.
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off.
* Opportunities for career advancement and professional growth, including promotions to leadership roles and specialized positions.
* Access to continuing education and professional development opportunities, including conferences, workshops, and online courses.
* A supportive and collaborative work environment, with a strong commitment to teamwork and collaboration.
**Conclusion:**
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to grow your skills and knowledge in the healthcare industry, while making a positive impact on the lives of our patients and customers. Apply today to join our team and start your career in healthcare!
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