**Job Summary:**
Join the arenaflex team as an Experienced Pharmacy Customer Service Associate and play a vital role in delivering exceptional patient experiences. As a key member of our pharmacy team, you will be responsible for providing top-notch customer service, assisting pharmacists with prescription processing, and maintaining a clean and organized store environment. If you're passionate about delivering outstanding customer experiences and have a strong desire to learn and grow in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer experiences. Our team of passionate and dedicated professionals is committed to making a positive impact in our communities, and we're looking for like-minded individuals to join our team. As a Pharmacy Customer Service Associate at arenaflex, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional patient experiences.
**Key Responsibilities:**
* **Customer Experience:**
+ Engage customers and patients by greeting them and offering assistance with products and services.
+ Resolve customer issues and answer questions to ensure a positive customer experience.
+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* **Operations:**
+ Provide customers with courteous, friendly, fast, and efficient service.
+ Recommend items for sale to customers and recommend trade-up and/or companion items.
+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
+ Process voids, returns, rain checks, refunds, and exchanges as needed.
+ Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
* **Pharmacy Support:**
+ Assist pharmacists with prescription processing, including retrieving, counting, and pouring pharmaceutical drugs.
+ Verify medicine is correct and check for possible interactions.
+ Assist pharmacists in scheduling and maintaining work flow.
+ Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* **Inventory Management:**
+ Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
+ Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* **Store Maintenance:**
+ Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
+ Assist with separation of food items and product placement as specified by policies/procedures.
* **Additional Responsibilities:**
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
+ Assume web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers.
+ Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
**Essential Qualifications:**
* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.
* 1-2 years of experience in a retail or healthcare environment, preferably in a pharmacy setting.
* Excellent customer service skills and ability to work in a fast-paced environment.
* Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Basic math skills and accuracy with handling cash and operating a cash register.
* Ability to lift up to 25 pounds and stand for long periods.
**Preferred Qualifications:**
* PTCB certification or state required certification/registration.
* Experience with pharmacy systems and equipment.
* Knowledge of pharmacy laws and regulations.
* Basic computer skills and ability to learn new software systems.
**Skills and Competencies:**
* Excellent customer service skills and ability to work in a fast-paced environment.
* Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Basic math skills and accuracy with handling cash and operating a cash register.
* Ability to lift up to 25 pounds and stand for long periods.
* Basic computer skills and ability to learn new software systems.
* Strong attention to detail and ability to maintain accurate records.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in pharmacy and customer service.
* Opportunities for career advancement and professional growth within the company.
* Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Ongoing education and training opportunities to help you stay up-to-date with the latest developments in pharmacy and healthcare.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction.
* Our team of passionate and dedicated professionals is committed to making a positive impact in our communities.
* We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Ongoing education and training opportunities to help you stay up-to-date with the latest developments in pharmacy and healthcare.
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Ongoing education and training opportunities to help you stay up-to-date with the latest developments in pharmacy and healthcare.
* Opportunities for career advancement and professional growth within the company.
* A dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction.
**How to Apply:**
If you're passionate about delivering exceptional patient experiences and have a strong desire to learn and grow in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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