At arenaflex, we are committed to providing our customers with a distinctive and delightful experience that sets us apart from the rest. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and service, while working collaboratively with our team of healthcare professionals to ensure the best possible outcomes for our patients.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and services. Our mission is to improve the health and well-being of our patients, while fostering a culture of excellence, innovation, and teamwork. With a strong commitment to customer satisfaction and employee development, we strive to create a work environment that is engaging, supportive, and rewarding.
**Key Responsibilities**
As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience, ensuring that every patient interaction is positive and memorable.
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
* Recommending items for sale to customers and recommending trade-up and/or companion items.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
**Essential Qualifications**
* High school diploma or equivalent required; some college or pharmacy technician training preferred.
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
* Basic math skills and ability to handle cash and operate a cash register.
* Ability to lift up to 25 pounds and stand for long periods of time.
**Preferred Qualifications**
* Previous experience in a pharmacy or healthcare setting, with a strong understanding of pharmacy operations and procedures.
* Knowledge of pharmacy systems and software, including electronic health records and prescription management systems.
* Experience with inventory management and control, including ordering, receiving, and stocking merchandise.
* Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
* Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and employee development.
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
* Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
* Basic math skills and ability to handle cash and operate a cash register.
* Ability to lift up to 25 pounds and stand for long periods of time.
* Strong knowledge of pharmacy operations and procedures, including electronic health records and prescription management systems.
* Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and employee development.
**Career Growth Opportunities and Learning Benefits**
As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs, including:
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Ongoing training and education in pharmacy operations and procedures, including electronic health records and prescription management systems.
* Opportunities for advancement to leadership roles, including Pharmacy Manager and Staff Pharmacist positions.
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is engaging, supportive, and rewarding. We offer a range of benefits and perks, including:
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* A dynamic and supportive work environment, with opportunities for growth and development.
* A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.
* A range of employee recognition and reward programs, including bonuses and promotions.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A starting hourly rate of $15.00-$18.00 per hour, depending on experience and qualifications.
* Opportunities for advancement to leadership roles, including Pharmacy Manager and Staff Pharmacist positions.
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* A range of employee recognition and reward programs, including bonuses and promotions.
**Conclusion**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for the Pharmacy Customer Service Associate position at arenaflex. As a member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment, while making a positive impact on the lives of our patients and customers. Apply now to join our team and start your career in pharmacy today!
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