At arenaflex, we're committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you'll play a vital role in achieving this mission by providing top-notch service, ensuring accurate prescription dispensing, and maintaining a clean and organized store environment. If you're passionate about delivering exceptional patient care and have a knack for providing outstanding customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all our customers' healthcare needs. Our team of dedicated professionals is passionate about delivering exceptional patient care, and we're looking for like-minded individuals to join our team.
**Key Responsibilities**
As a Pharmacy Customer Service Associate, you'll be responsible for:
* Modeling and delivering a distinctive and delightful customer experience
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Reviewing and complying with the arenaflex Pharmacy Code of Conduct
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* High school diploma or equivalent required
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Ability to lift up to 25 pounds and stand for long periods
**Preferred Qualifications**
* Six months of experience in a retail environment
* Prior work experience with arenaflex
* Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
* Good computer skills
* Knowledge of store inventory control
* PTCB certification
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic math skills and attention to detail
* Ability to lift up to 25 pounds and stand for long periods
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Customer Service Associate, you'll have opportunities to:
* Develop your customer service and communication skills
* Learn about pharmacy operations and procedures
* Participate in ongoing training and development programs
* Collaborate with a team of dedicated professionals
* Contribute to the success of our patients and customers
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced environment that values teamwork, innovation, and customer satisfaction. As a Pharmacy Customer Service Associate, you'll work in a clean and organized store environment, with a team of dedicated professionals who share your passion for delivering exceptional patient care.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly wage
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Employee discounts on arenaflex products and services
**How to Apply**
If you're passionate about delivering exceptional patient care and have a knack for providing outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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