**Job Summary:**
arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to providing high-quality products and services to our customers. Our mission is to improve the health and well-being of our customers by delivering exceptional customer service, innovative products, and convenient services. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork.
**Job Responsibilities:**
As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:
* Providing exceptional customer service to our customers, including greeting them, answering their questions, and resolving their issues in a timely and professional manner
* Processing transactions, including registering sales, collecting cash, and dispensing change as needed
* Maintaining accurate records, including patient and medication data, and processing voids, returns, and exchanges
* Assisting customers with finding items, including taking them to the OTC walkway when possible
* Keeping counters and retail areas clean and well-organized, taking stock, and maintaining records
* Performing tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
* Reporting prescription errors to the pharmacist on duty and adhering to organization policies and procedures regarding pharmacy errors and the Quality Improvement Program
* Handling calls that do not require individual attention from the pharmacist, including those to doctors
* Processing manual claims for external program prescription services in a timely and efficient manner, and performing other administrative tasks as assigned
* Assisting the Pharmacy Division with stock management tasks, including ordering, unloading, checking, and storing shipments of medications
* Maintaining knowledge of organization resource security methods and recording claims for distribution center overages, deficiencies, order errors, or damaged products, including Rx medications
* Ensuring compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Building and maintaining displays, including promotional, seasonal, and super displays, and completing resets and corrections as assigned
* Assisting with the division of food items (e.g., raw foods from pre-cooked) and item placement as determined by strategies/methods (e.g., raw and frozen meats on base retail areas)
* Having working knowledge of store systems and store equipment
* Providing customer service in the photo area, including digital identification photo services, banner print, and creative machine, and selling special photo items
* Taking on web pick-up responsibilities (screens orders in Picture Care, handles requests, and conveys requests to customers as they arrive at the store)
* Assisting with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance
* Adhering to all organization policies and procedures; maintaining respectful relationships with colleagues
* Completing special tasks and other assignments as assigned
**Preparation and Self-Improvement:**
* Obtaining and maintaining PTCB certification through the assigned PTCB training program and state required certification/enrollment
* Attending training and completing PPLs mentioned by Supervisor or assigned by corporate and securing continuing education credits
* Maintaining knowledge and expertise in healthcare and pharmacy, including the latest news and advancements
**Essential Capabilities:**
* Conversant in reading, writing, and communicating in English (except in Puerto Rico)
* Willingness to work an adaptable schedule, including nights and weekend hours
**Preferred Capabilities:**
* A minimum of six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to fill prescriptions accurately, including counting, measuring, and weighing medications
* Proficiency in computer skills
* Knowledge of store stock control
* PTCB certification
**What We Offer:**
* Competitive hourly rate of $25
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* A dynamic and inclusive work environment that fosters growth, learning, and teamwork
* Recognition and rewards for outstanding performance and contributions to the organization
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.
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**arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork.**
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