**Job Summary:**
arenaflex is seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing transactions, and maintaining a high level of accuracy in data entry. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare company that is dedicated to providing innovative solutions to improve patient outcomes. Our team of dedicated professionals is committed to delivering exceptional customer service and ensuring that our customers receive the highest level of care. As a remote employee, you will have the flexibility to work from the comfort of your own home and enjoy a dynamic and supportive work environment.
**Key Responsibilities:**
* Provides exceptional customer service to patients and customers, responding to their inquiries and resolving any issues in a timely and professional manner.
* Registers transactions on assigned sales register, collects cash, and disburses change as required; processes voids, returns, delays, discounts, and trades as necessary.
* Maintains a clean and organized workspace, taking stock and keeping records up to date.
* Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring accuracy, and filling prescriptions by retrieving, counting, and pouring medication.
* Reports any prescription errors to the pharmacist on duty and adheres to arenaflex's policies and procedures regarding prescription errors and the Quality Improvement Program.
* Handles calls that do not require individual attention from the pharmacist, including those to doctors.
* Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director.
* Assists and supports the Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medication.
* Maintains knowledge of arenaflex's resource security methods and records claims for distribution center overages (stock received but not charged), deficiencies (stock charged but not received), order errors, or damaged products, including Rx medication.
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products).
* Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as assigned.
* Assists with the division of food items (e.g., raw foods from pre-cooked) and item placement as determined by strategies/methods (e.g., raw and frozen meats on base shelves).
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items.
* Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests, and delivers requests to customers as they arrive at the store).
* Assists with external and internal maintenance by ensuring a clean, neat, and well-organized store environment and appearance.
* Adheres to all arenaflex policies and procedures; maintains respectful relationships with colleagues.
* Completes special tasks and other assignments as assigned.
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in data entry and computer skills
* Familiarity with pharmacy systems and store equipment
* Ability to work a flexible schedule, including nights and weekend hours
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
**Preferred Qualifications:**
* Six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medication
* Familiarity with store stock control
* PTCB certification
**Skills and Competencies:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in data entry and computer skills
* Familiarity with pharmacy systems and store equipment
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and accuracy
* Ability to work a flexible schedule, including nights and weekend hours
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to ensure that our employees have the skills and knowledge necessary to succeed in their roles.
* Opportunities for career advancement and professional growth within the company.
* Access to ongoing training and development programs to enhance skills and knowledge.
* Collaborative and supportive work environment that encourages open communication and teamwork.
**Work Environment and Company Culture:**
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
* Our team is dedicated to delivering exceptional customer service and ensuring that our customers receive the highest level of care.
* We offer a dynamic and supportive work environment that encourages open communication and teamwork.
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career advancement and professional growth within the company
* Access to ongoing training and development programs to enhance skills and knowledge
* Collaborative and supportive work environment that encourages open communication and teamwork
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
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