At arenaflex, we're on a mission to revolutionize the way we connect essential healthcare workers with the facilities that need them most. As a Phone and Chat Specialist, you'll play a vital role in our critical team, helping to bridge the gap between nurses and healthcare facilities. If you're a customer service superstar with a passion for making a difference, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients and customers. We're proud to be a part of the essential workforce, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Phone and Chat Specialist at arenaflex, you'll be responsible for navigating online to verify nurses' credentials, following up with customers via written messages, and handling phone calls to check on the status of shift pick-ups. You'll be working in a fast-paced, dynamic environment, and you'll need to be able to multitask, prioritize, and maintain a positive attitude under pressure.
**Key Responsibilities**
* Manage large volumes of inbound and outbound calls in a timely manner
* Manage multiple chat channels simultaneously
* Follow communication "scripts" when handling different topics
* Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
* Access company and client resources to accurately handle calls
* Perform data entry and customer service skills
* Navigate online efficiently to verify nurses' credentials
* Work requests/records received for those requesting to sign up for a shift
* Identify customers' needs, research to see if request has credentials needed
* Skillfully switch between tasks without losing efficiency or composure
* Maintain punctuality and attendance at all scheduled times
* Remain positive and professional in all customer interactions
* Be flexible and willing to cross-train as requested
**Essential Qualifications**
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills, along with active listening
* A background check applicable with state and federal laws is required
**Preferred Qualifications**
* Experience working in a healthcare-related field
* Previous experience with credential verification or background checks
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, dynamic environment
* Experience with data entry and customer service software
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and accuracy
* Ability to maintain a positive attitude under pressure
* Flexibility and willingness to adapt to changing situations
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone and Chat Specialist, you'll have opportunities to:
* Develop your customer service and communication skills
* Learn about the healthcare industry and the importance of credential verification
* Work with a dynamic team of professionals who are passionate about making a difference
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, and as a Phone and Chat Specialist, you'll have the flexibility to work from home. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our team is passionate about making a difference in the healthcare industry, and we're looking for talented individuals like you to join us.
**Compensation, Perks, and Benefits**
* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 7:00am-7:00pm (CST), Work Days: Mon-Fri and rotating weekends
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status: Full Time 40 hours
* Equipment Provided: Equipment will be shipped to you for full-time permanent employees
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
**Hardware/Software Requirements**
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Click here for an example
* No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
* Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
* Click here for the BYOD policy for full detailed list of requirements
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the healthcare industry, we want to hear from you! Apply now to become a Phone and Chat Specialist at arenaflex and join our team of dedicated professionals who are committed to delivering exceptional service and support to our clients and customers.
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