At arenaflex, we're on a mission to revolutionize the way healthcare professionals connect with facilities in need of their expertise. As a Phone & Chat Specialist, you'll play a vital role in bridging the gap between nurses and healthcare facilities, ensuring that essential workers get to the frontlines where they're needed most. Join our dynamic team and become part of a critical initiative that's making a real difference in the lives of healthcare professionals.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for healthcare facilities and professionals alike. With a focus on cutting-edge technology and exceptional customer service, we're dedicated to creating a seamless experience for our clients and customers.
**Job Summary**
As a Phone & Chat Specialist, you'll be responsible for verifying nurses' credentials, following up with clients, and handling phone calls to ensure that our clients receive the support they need to fill shifts. This is a critical role that requires attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.
**Key Responsibilities**
* Verify nurses' credentials online and follow up with written messages to confirm validity
* Handle follow-up phone calls with clients to check on the status of shift pick-ups
* Manage large volumes of inbound and outbound calls in a timely manner
* Manage multiple chat channels simultaneously
* Follow communication scripts to handle different topics
* Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
* Access company and client resources to accurately handle calls
* Perform data entry and customer service skills
* Navigate online efficiently to access client information and resources
* Work requests/records received for clients requesting to sign up for shifts
* Identify customers' needs, research to see if request has credentials needed
* Skillfully switch between tasks without loss of efficiency or composure
* Maintain punctuality and attendance at all scheduled times
* Remain positive and professional in all customer interactions
* Flexibility to cross-train as requested
**Essential Qualifications**
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills along with active listening
* A background check applicable with state and federal laws is required
**Preferred Qualifications**
* Previous experience in a healthcare-related field
* Experience with online verification systems
* Strong problem-solving skills
* Ability to work in a fast-paced environment
* Flexibility to work a variety of shifts, including nights and weekends
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong technical skills, including proficiency in online verification systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone & Chat Specialist, you'll have the opportunity to:
* Develop your skills and expertise in a dynamic and fast-paced environment
* Work with a talented team of professionals who are passionate about making a difference in the healthcare industry
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
* Enjoy a competitive salary and benefits package, including paid training and equipment provided
**Work Environment and Company Culture**
At arenaflex, we're proud of our positive and professional work environment. As a Phone & Chat Specialist, you'll have the opportunity to work from the comfort of your own home, with the flexibility to create your own schedule and work at your own pace. Our company culture is built on the values of:
* Excellence: We strive for excellence in everything we do, from our products and services to our customer service and support.
* Innovation: We're committed to staying ahead of the curve and finding new and innovative solutions to the challenges facing the healthcare industry.
* Collaboration: We believe that teamwork and collaboration are essential to achieving our goals and making a real difference in the lives of our clients and customers.
* Customer Focus: We're dedicated to providing exceptional customer service and support, and to ensuring that our clients and customers receive the highest level of care and attention.
**Compensation, Perks, and Benefits**
As a Phone & Chat Specialist at arenaflex, you'll enjoy a competitive salary and benefits package, including:
* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status: Full Time 40 hours
* Equipment Provided: Equipment will be shipped to you for full time permanent employees
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
**Hardware/Software Requirements**
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Click here for an example
* No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
* Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
* Click here for the BYOD policy for full detailed list of requirements
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of healthcare professionals, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join our dynamic team at arenaflex.
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