At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences that drive growth and satisfaction. As a key member of our Product Management team, the Product Principal - Customer Experience will play a pivotal role in shaping our product strategies, aligning cross-functional teams, and driving business value through innovative solutions.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible. Our team of passionate professionals is united by a shared vision of creating a better future for our customers and communities. With a culture that values collaboration, creativity, and continuous learning, we're committed to fostering a work environment that inspires growth, innovation, and excellence.
**Job Summary**
As a Product Principal - Customer Experience, you'll be responsible for connecting strategies and defining scope across multiple product teams and domains, driving business value through the delivery of quality products that meet customer needs. You'll work closely with Product Directors, cross-functional program leaders, and senior-level leaders to guide in-depth business reviews, communicate and present across all levels of the organization, and partner with UX Principals, Distinguished Engineers, and balanced teams to drive cross-functional discovery and alignment.
**Key Responsibilities**
* **Delivery and Execution (10%)**: Coordinate with Distinguished Engineers, User Experience Principals, and Impacted Teams to ensure a clear path to scope is known and aligned. Review recommended solutions and work of product teams to ensure products are aligned with company, stakeholder, and end-user priorities.
* **Strategy and Planning (60%)**: Partner with either a Cross-Functional Program or Technology Portfolio to align outcomes. Cascade context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams (Inputs for planning sessions). Provide visibility of the work by providing a holistic roadmap with dependencies.
* **Team and Stakeholder (30%)**: Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
**Direct Manager/Direct Reports**
* This position typically reports to Director.
* This position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite.
* Working knowledge of presentation software (e.g., Microsoft PowerPoint).
* Demonstrated ability to collaborate and work effectively with cross-functional teams.
* Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
* Excellent written and verbal communication skills.
* 2+ years of previous leadership experience.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* No additional education.
**Minimum Years of Work Experience**
* 8
**Preferred Years of Work Experience**
* No additional years of experience.
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Business Insights
* Drives Vision and Purpose
* Manages Ambiguity
* Nimble Learning
* Self-Development
* Collaborates
* Cultivates Innovation
* Manages Complexity
* Situational Adaptability
* Balances Stakeholders
* Communicates Effectively
* Customer Focus
* Drives Results
* Interpersonal Savvy
* Organizational Savvy
**What We Offer**
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative team.
* Collaborative and inclusive work environment.
* Professional development and growth opportunities.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're a motivated and experienced professional looking to join a dynamic team and drive business value through innovative solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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