At arenaflex, we're on a mission to revolutionize the way we approach customer service in the insurance industry. As a leading provider of innovative solutions, we're seeking a highly skilled and passionate Property and Casualty Customer Service Representative to join our team. If you're a licensed insurance professional with a passion for delivering exceptional customer experiences, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that's dedicated to helping individuals pursue their total vocation. We believe in creating a culture of growth, learning, and fun, where our team members can thrive and reach their full potential. With a strong commitment to our mission and values, we're proud to be the partner of choice for our clients and the community.
**Our Mission**
At arenaflex, we're driven by a passion to make a difference in the lives of our customers and team members. Our mission is to provide innovative solutions that empower individuals to pursue their goals and aspirations. We're committed to creating a culture of excellence, where our team members can grow, learn, and succeed.
**Benefits and Perks**
As a valued member of our team, you'll enjoy a range of benefits and perks that will enhance your career and personal life. Some of the highlights include:
* **Qualfon University Scholarship Program**: Further your education and earn a college degree through our scholarship program.
* **Qualfon Care Coaches' Program**: Enjoy FREE access to personal and professional support through our Care Coaches' program.
* **Medical, Dental, Vision, and Life & Accident Insurance**: Receive comprehensive benefits for full-time employees.
* **Competitive Wages**: Enjoy a competitive hourly pay rate of $22.50.
* **Paid Time Off**: Take breaks and recharge with our generous paid time off policy.
* **Fun@Work**: Join a culture that's dedicated to ensuring our team members have fun at work!
**Responsibilities**
As a Property and Casualty Customer Service Representative, you'll be responsible for:
* **Fielding Inbound Communication**: Respond to phone, email, chat, social media, and other forms of communication from our clients' members regarding their insurance needs.
* **Utilizing Knowledge of Personal Lines Insurance**: Help members with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes.
* **Conducting Research and Presenting Solutions**: Gather information, conduct research, and present customers with effective solutions to their insurance needs.
* **Corresponding with Customers and Clients**: Communicate with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
* **Executing Client Service Transactions**: Responsible for executing various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks.
* **Adhering to Performance Metrics and Quality Standards**: Meet performance metrics and quality standards to ensure exceptional customer experiences.
**Qualifications**
To succeed in this role, you'll need:
* **Active Resident Property and Casualty or Personal Lines License**: A valid license to practice as a licensed insurance agent.
* **Minimum 1 Year of Customer Service Experience**: A proven track record of delivering exceptional customer experiences.
* **1 Year of Call Center Experience**: Experience working in a fast-paced call center environment.
* **High School Diploma or GED**: A high school diploma or equivalent.
* **Strong Written and Verbal Communication Skills**: Excellent communication skills, both written and verbal.
* **Professional, Articulate Voice and Listening Skills**: A professional and articulate voice, with excellent listening skills.
* **Maintain Member Privacy**: Ability to maintain confidentiality and handle sensitive information.
* **Internet & Research Skills**: Ability to research and quickly become an expert in various subjects.
* **Computer Savvy**: Proficiency in using computer applications and resolving minor technical issues.
* **Typing 25 Words per Minute with 90% Accuracy**: Ability to type accurately and efficiently.
* **Ability to Critically Think**: Ability to think critically and come up with effective solutions.
* **Enjoy Working in a Fast-Paced Environment**: Ability to thrive in a fast-paced environment, with a professional attitude.
**Equal Opportunity Statement**
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
**How to Apply**
If you're a motivated and passionate Property and Casualty Customer Service Representative looking for a new challenge, we want to hear from you. Apply now to join our team at arenaflex and take the first step towards a rewarding career in the insurance industry.
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