At arenaflex, we're passionate about helping individuals pursue their total vocation and create a fulfilling career. As a leading provider of customer service solutions, we're committed to delivering exceptional support to our clients and their customers. We're now seeking an experienced Property and Casualty Customer Service Representative to join our team in Pennsylvania. If you're a licensed insurance professional with a passion for delivering outstanding customer service, we encourage you to apply for this exciting remote opportunity.
**About arenaflex**
arenaflex is a dynamic and innovative company that's dedicated to helping individuals and businesses achieve their goals. With a strong focus on customer service, we're committed to delivering exceptional support to our clients and their customers. Our mission is to create a work environment that's engaging, inclusive, and supportive, where our team members can grow and develop their skills.
**Our Benefits**
At arenaflex, we believe in taking care of our team members. That's why we offer a range of benefits that will support your physical, emotional, and financial well-being. Some of the benefits we offer include:
* **Qualfon University Scholarship Program**: Further your education and earn a college degree through our scholarship program.
* **Qualfon Care Coaches' Program**: FREE access to personal and professional support through our Care Coaches' program.
* **Medical, Dental, Vision, and Life & Accident Insurance**: Comprehensive health insurance for full-time employees.
* **Competitive Wages**: Earn a competitive hourly rate of $22.50.
* **Paid Time Off**: Enjoy paid time off to relax and recharge.
* **Fun@Work**: We lead by example to ensure our team members and supervisors embrace and live the arenaflex Mission & Values.
**Responsibilities**
As a Property and Casualty Customer Service Representative, you'll be responsible for providing exceptional support to our clients' customers. Some of your key responsibilities will include:
* **Fielding Inbound Communication**: Respond to phone, email, chat, social media, and other forms of communication from our clients' customers.
* **Utilizing Knowledge of Personal Lines Insurance**: Help customers with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes.
* **Conducting Research and Presenting Solutions**: Utilize resources to conduct research and present customers with a resolution to their issues.
* **Corresponding with Customers and Clients**: Correspond with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
* **Executing Client Service Transactions**: Responsible for executing various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks.
* **Adhering to Performance Metrics and Quality Standards**: Meet performance metrics and quality standards to ensure exceptional customer service.
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* **Active Resident Property and Casualty or Personal Lines License**: Hold an active resident property and casualty or personal lines license.
* **Minimum 1 Year of Customer Service Experience**: Have a minimum of 1 year of customer service experience.
* **1 Year of Call Center Experience**: Have 1 year of call center experience.
* **High School Diploma or GED**: Hold a high school diploma or equivalent.
* **Strong Written and Verbal Communication Skills**: Possess strong written and verbal communication skills.
* **Professional, Articulate Voice and Listening Skills**: Have a professional, articulate voice and listening skills.
* **Maintain Member Privacy**: Maintain member privacy and confidentiality.
* **Internet & Research Skills**: Have the ability to research and quickly become an expert in a variety of subjects.
* **Computer Savvy**: Be computer savvy and able to resolve minor technical issues with minimal assistance.
* **Typing 25 Words per Minute with 90% Accuracy**: Type 25 words per minute with 90% accuracy.
* **Ability to Critically Think**: Have the ability to critically think through situations and solutions.
* **Enjoy Working in a Fast-Paced Environment**: Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
* **Self-Motivated and Independent**: Be self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
**Equal Opportunity Statement**
arenaflex is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to submit your application. We look forward to hearing from you!
**Pay Range**
The starting hourly rate for this position is $22.50.
**Location**
This position is based in Pennsylvania.
**Apply Now**
To apply for this position, please click on the link below:
Apply for the job now!
Apply for this job
Apply for this job