At arenaflex, we're not just an insurance agency – we're a family of professionals dedicated to delivering exceptional customer experiences and driving business growth. With a presence in over 40 states and a team that's doubled in size over the past 18 months, we're a dynamic and rapidly expanding organization that's passionate about innovation, respect, and open communication.
As a Customer Service Representative, you'll play a vital role in helping our customers navigate their insurance needs, ensuring they have the right coverage at the right price. In this fast-paced, remote opportunity, you'll work in a collaborative environment where performance is rewarded, and your contributions are valued. If you're a motivated, customer-focused individual with a passion for insurance and a drive to succeed, we want to hear from you.
**About arenaflex**
arenaflex is a leading insurance agency that's committed to putting our people first. We believe that happy employees lead to happy customers, and we're dedicated to creating a work environment that's supportive, inclusive, and empowering. Our culture reflects our values of excellence, respect, innovation, and open communication, and we're passionate about fostering a culture of continuous learning and growth.
**Job Summary**
As a Property and Casualty Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service to our existing customers, ensuring their insurance needs are met, and they maintain their policies with the coverage they require at a reasonable price. You'll work in a fast-paced inbound call center environment, using multiple programs and systems simultaneously to resolve customer inquiries and issues efficiently.
**Key Responsibilities**
* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
* Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
* Answer questions related to coverages, billing, and policy history.
* Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies.
* Resolve customer issues, process payments, answer questions, process endorsements.
* Maintain an in-depth understanding of the software, products, and processes used by the organization.
* Maintain high call quality (QA) score, process adherence, and productivity metrics.
* All other duties as assigned.
**Requirements**
* Resident state P&C license required
* Strong attention to detail/accuracy when collecting and entering data.
* Strong organizational and time management skills.
* Excellent verbal and written communication skills.
* Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
* Experience working in a high volume and fast-paced call center environment.
* Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
* Strong reliable internet connection.
* Proactive in one's own development; welcomes coaching as an opportunity to improve.
* High energy and enjoys working in a combined team/goal-oriented environment.
* Experience with named non-owner policies, understanding SR-22, and FR-44 state fillings is a plus.
* Bilingual (English/Spanish), highly desired.
**What You Can Expect from arenaflex**
* We'll set you up for success with a paid training period either on-site or from home.
* Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
* An investment in our employees' professional development and growth.
* On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos.
* The ability to work remotely without the need for you to relocate.
* A comprehensive and highly competitive benefits package, including:
+ Dental Insurance
+ Health Insurance
+ Vision Insurance
+ 401(k)
+ Paid Holidays
+ Paid Time Off
+ Ongoing Professional Training online via Litmos
+ And more
**Equal Employment Opportunity**
It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for insurance and a drive to succeed, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career with arenaflex.
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