At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or concurrent chat. You will be the advocate for providers, demonstrating accountability and ownership to resolve their issues effectively. This full-time role requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST, Monday through Friday. You may also be required to work occasional overtime, weekends, and/or some holidays based on business needs.
**About arenaflex**
arenaflex is a leading health care company that is committed to making a positive impact on the lives of our members and the communities we serve. We believe that everyone deserves access to quality health care, and we are dedicated to simplifying the health care experience for our providers and members. Our team is passionate about delivering exceptional service and making a difference in the lives of those we serve.
**Responsibilities**
As a Provider Customer Service Call and Chat Representative, you will be responsible for:
* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
* Serving providers in a multi-channel environment including call and concurrent chat as required
* Quickly and appropriately triaging contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
* Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
* Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
* Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
* Influencing providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution
**Requirements**
To be successful in this role, you will need:
* High School Diploma / GED OR equivalent work experience
* 1+ years of customer service experience with analyzing and solving customer's concerns
* Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
* Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%
* Must be 18 years of age or older
* Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
**Nice-to-haves**
* Prior health care experience and knowledge of healthcare terminology
* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
**Benefits**
As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy a comprehensive benefits package, including:
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
**Training and Development**
arenaflex is committed to the growth and development of our team members. As a Provider Customer Service Call and Chat Representative, you will receive 14 weeks of paid training, conducted virtually from your home, with training hours from 8:00 AM - 4:30 PM CST, Monday through Friday. This training will provide you with the skills and knowledge you need to succeed in this role and will also give you the opportunity to learn about our company culture and values.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to work from the comfort of your own home and will be able to create a schedule that works best for you. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.
**Compensation and Perks**
arenaflex offers a competitive compensation package, including a salary, benefits, and incentives. As a Provider Customer Service Call and Chat Representative, you will also have access to a range of perks and benefits, including:
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please visit our website at [insert website URL] and submit your application. We look forward to hearing from you!
Join the arenaflex Team
At arenaflex, we are committed to making a positive impact on the lives of our members and the communities we serve. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to make a difference in the lives of our providers and members. We are a remote-friendly company that values flexibility and work-life balance, and we offer a comprehensive benefits package, including a salary, benefits, and incentives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Why arenaflex?
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
* Remote-friendly company that values flexibility and work-life balance
* Opportunity to make a difference in the lives of our providers and members
* Comprehensive training and development program
* Collaborative and inclusive work environment
What We're Looking For
* High School Diploma / GED OR equivalent work experience
* 1+ years of customer service experience with analyzing and solving customer's concerns
* Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
* Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%
* Must be 18 years of age or older
* Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please visit our website at [insert website URL] and submit your application. We look forward to hearing from you!
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