Join the Walgreens Team as a Remote Customer Service Representative - Data Entry Specialist
Are you a detail-oriented and customer-focused individual looking for a rewarding career opportunity? Walgreens, a leading retail pharmacy and healthcare company, is seeking experienced professionals to join our team as remote Customer Service Representatives - Data Entry Specialists. As a key member of our team, you will play a critical role in providing exceptional customer service, processing patient enrollment, and handling data entry tasks with accuracy and efficiency.
About Walgreens and Walgreens Boots Alliance (WBA)
Walgreens (www.walgreens.com) is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader with a long history of caring for communities. Our purpose is to create happier lives through better health. With nearly 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a local health destination serving almost 10 million customers daily. Our pharmacists play a vital role in the U.S. healthcare system, providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
Job Summary
As a remote Customer Service Representative - Data Entry Specialist at Walgreens, you will be responsible for performing information passage and patient enrollment, handling high-volume customer requests, and working under direct supervision. You will utilize pharmacy systems to acquire patient and medication data, and your duties may vary depending on the assigned department.
Key Responsibilities:
- Utilize Walgreens solution data entry methods and guidelines to process new patient enrollment by entering data into the proper system.
- Handle patient prescription demands within HIPAA rules and enter top-off orders for processing.
- Investigate to acquire missing prescription information and decipher clinical abbreviations (SIG codes).
- Settle all data entries related to special cases.
- Handle correspondence to patients (inbound calls, chats, messages) and settle outbound decisions to prescribers and patients as necessary.
- Settle Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for handling according to individual arrangement prerequisites.
- Provide assistance to Pharmacists, both those in the office and those in different areas.
- Identify and impart issues to senior-level staff as fitting.
Requirements
Essential Qualifications:
- High School Diploma or GED.
- Basic level computer skills (e.g., start and close PC, use the mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
- Basic web search engine skills, including opening a browser, typing URLs in the right area, using a search engine, bookmarking a webpage, navigating back/forward/stop buttons, and completing forms online.
- Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, arranging files).
- Convey effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications:
- At least one year of pharmacy professional experience in a retail or call center environment.
- At least one and a half years of experience as a pharmacy professional with a certificate/registration by the state as conceded by the state Board of Pharmacy or a nationally recognized certification organization.
- Experience providing customer care to internal and external clients, including fulfilling quality guidelines for services, and assessment of customer satisfaction.
- Middle to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
- Familiarity with Spanish and English.
What We Offer
As a remote Customer Service Representative - Data Entry Specialist at Walgreens, you will have the opportunity to:
- Earn a competitive hourly rate of $27-$35.
- Work from home and enjoy a flexible schedule.
- Be part of a dynamic team and contribute to the company's mission to create happier lives through better health.
- Develop your skills and advance your career in a supportive and inclusive work environment.
- Enjoy a comprehensive benefits package, including opportunities for professional growth and development.
Work Environment and Company Culture
At Walgreens, we pride ourselves on a culture that values diversity, equity, and inclusion. Our company is committed to creating a workplace where everyone feels welcome, respected, and empowered to contribute. We offer a range of employee resources and programs to support our team members' well-being and success.
How to Apply
If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role as a remote Customer Service Representative - Data Entry Specialist at Walgreens. Please submit your application, including your resume and a cover letter, to be considered for this position.
We are an Equal Opportunity Employer, including disability/veterans. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.
Don't miss this opportunity to join our team and make a difference in the lives of our customers! Apply now and start your career journey with Walgreens. Apply Now