Introduction to Workwarp and the Role
Workwarp, a pioneering company in the field service industry, is seeking an experienced and highly skilled Project Manager - Field Service to join our dynamic team. As a leader in our field, we pride ourselves on delivering exceptional service and ensuring customer satisfaction. Our company culture values innovation, teamwork, and continuous improvement, making us an exciting and rewarding place to work. The Project Manager - Field Service will play a crucial role in overseeing and managing all execution and operations activities within their designated region, collaborating with the Field Service Management team to allocate resources effectively and ensure efficient utilization of field employees and equipment.
Role Overview
The successful candidate will be responsible for providing technical assistance, reviewing customer specification requirements, and completing detailed work scopes/plans. They will also focus on scheduling, project management, execution, safety, quality, and customer satisfaction, acting as a liaison between various stakeholders, including field technicians, customers, and management. This role offers the opportunity to work remotely, providing a flexible and comfortable work environment that allows you to thrive and grow professionally.
Key Responsibilities
- Provide oversight and technical assistance to customers, management, and other staff as required, ensuring that all stakeholders receive the support they need to succeed.
- Assist the field service team in reviewing new equipment needs and purchases, contributing to the development of effective resource allocation strategies.
- Review customer specification requirements and complete detailed work scopes/plans, ensuring that all projects are well-planned and executed to meet customer expectations.
- Provide calibration oversight to ensure all equipment is maintained according to manufacturer's guidelines, guaranteeing the quality and reliability of our services.
- Assist service managers in creating, developing, and reviewing standard operating procedures or spreadsheets to enhance business processes, driving continuous improvement and efficiency.
- Review documents and project data from field service technicians and organize information into field service/test reports for customer submission, maintaining accurate and timely communication with clients.
- Create or modify job trip packs and test workbooks to ensure efficient data capture from field crews, streamlining our operations and reducing errors.
- Develop, modify, and present educational and training tools to ensure continuous learning and improvement, fostering a culture of excellence and professional growth within our team.
- Work with GM, Sales, Engineering, Quality, Fleet, and EHS managers to ensure compliance with policies and processes, promoting a collaborative and integrated approach to our operations.
- Conduct random audits based on individual process performance and product quality, identifying areas for improvement and implementing corrective actions to maintain our high standards.
- Lead technical problem-solving activities and continuous improvement initiatives to ensure customer satisfaction, driving innovation and excellence in our services.
- Use metrics and observations to assist the General Manager in identifying educational needs for multiple departments, contributing to the development of targeted training programs and talent development strategies.
- Support QA team with Quality Management System activities and corrective/preventive actions, ensuring that our quality management systems are robust, effective, and aligned with industry best practices.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor of Science degree in Engineering, Business, or a related field, or a combination of education and experience accepted by management, providing a solid foundation for your professional expertise.
- Minimum of 5 years of program management and/or continuous improvement experience in a field service organization, demonstrating your ability to manage complex projects and drive improvement initiatives.
- Knowledge of ISO 9001:2015, internal auditing, statistics, and continuous improvement methodologies, ensuring that you are well-versed in industry standards and best practices.
- Ability to generate concise technical reports and implement metrics to measure/improve process performance, providing valuable insights that inform our decision-making and drive business outcomes.
- Strong customer focus and relationship-building skills, enabling you to build trust and rapport with our clients and stakeholders.
- Excellent written and verbal communication, interpersonal, organizational, and analytical skills, facilitating effective collaboration and communication across our team and with external partners.
- Ability to read and comprehend schematics and standards such as ANSI, IEEE, IEC, ensuring that you can interpret and apply technical information accurately.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience with quality tools such as Control Plans and FMEA, demonstrating your expertise in quality management and process improvement.
- Familiarity with industry events and networking, providing opportunities for professional development and growth.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Project Manager - Field Service, you will have access to a range of training and development opportunities, including:
- Professional development programs, designed to enhance your skills and knowledge in areas such as project management, quality management, and leadership.
- Mentorship and coaching, providing guidance and support as you navigate your career and take on new challenges.
- Industry conferences and events, offering opportunities for networking, learning, and professional growth.
- Cross-functional training, enabling you to develop a deeper understanding of our business and operations, and to build a strong network of colleagues and peers.
Work Environment and Company Culture
Our company culture is built on a foundation of values that include innovation, teamwork, and continuous improvement. We believe in fostering a collaborative and inclusive work environment that encourages creativity, diversity, and growth. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and contribute to our company culture through virtual events, training sessions, and social activities.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Medical, dental, and vision insurance, providing comprehensive coverage for you and your family.
- 401K and ESOP, offering opportunities for retirement savings and ownership in our company.
- Life and disability insurance, providing financial protection and security.
- Paid time off, floating holidays, and sick pay, ensuring that you have the time and flexibility you need to recharge and pursue your interests.
Conclusion
If you are a motivated and experienced project management professional, with a passion for field service operations and a commitment to excellence, we encourage you to apply for this exciting opportunity. As a Project Manager - Field Service at Workwarp, you will be part of a dynamic and innovative team, with the chance to make a real impact on our business and our customers. Don't hesitate – submit your application today and take the first step towards a rewarding and challenging career with our company!
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