Welcome to blithequark
blithequark is a leading construction company dedicated to delivering exceptional construction and maintenance services to Property Management companies and private homeowners. With a strong commitment to providing outstanding service and building lasting business partnerships, we have established ourselves as a trusted name in the industry. As we continue to expand our operations and move into the private homeowner space, we are seeking a highly motivated and skilled Sales Development & Customer Support Representative to join our dynamic team.
Job Overview
As a Sales Development & Customer Support Representative at blithequark, your role will be two-fold. You will be responsible for engaging in proactive outreach to potential clients to build and nurture relationships that contribute to our business growth. Your efforts will be crucial in driving our sales pipeline and helping us achieve our business objectives. Additionally, you will be at the forefront of our private homeowner department, handling incoming calls, qualifying, and scheduling HVAC work orders. This will involve direct coordination with field technicians, ensuring effective communication between customers, technicians, and internal teams.
Key Responsibilities
- Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads.
- Make outbound calls to potential clients to introduce our products/services and establish initial contact.
- Develop and maintain relationships with prospective clients through effective follow-up calls and emails.
- Work closely with the sales team to pass on qualified leads for further development.
- Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system.
- Use provided scripts to guide conversations with the aim of closing sales or booking appointments.
- Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction.
- Manage emergency dispatching as required, adjusting schedules and resources dynamically.
- Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction.
- Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training.
- Support management with data entry, report generation, and compliance with administrative procedures.
- Liaise with other departments to support overall operational efficiency and effectiveness.
- Participate in regular team meetings to stay informed of company policies, procedures, and operational changes.
- Participate in regular training sessions to improve sales techniques and product knowledge.
- Provide feedback to management on script effectiveness and potential improvements in sales strategies.
Essential Qualifications
- Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance.
- Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques.
- Comfortable with cold calling and able to handle rejection.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in using CRM software and other sales applications.
- Ability to take direction and implement action and/or change.
- Proficient in English (oral and written).
- High school diploma required.
Preferred Qualifications
- Experience with the HVAC industry and dispatching is a plus.
- Familiarity with construction and maintenance services.
- Previous experience working with Property Management companies or private homeowners.
Skills and Competencies
- Strong interpersonal and relationship-building skills.
- Ability to learn and adapt quickly.
- Detail-oriented and capable of conducting follow-up with precision.
- Self-motivated with a results-driven approach.
- Excellent problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Sales Development & Customer Support Representative, you will have access to comprehensive training and professional development opportunities to enhance your skills and knowledge. You will be part of a dynamic team that is passionate about delivering exceptional service and building lasting relationships with our clients. With opportunities for advancement in a fast-growing company, you will be able to take your career to the next level and achieve your professional goals.
Work Environment and Company Culture
blithequark is a supportive and collaborative work environment that values diversity and promotes inclusivity. We celebrate the unique perspectives and experiences of our employees and are committed to creating a workplace culture that is respectful, empathetic, and empowering. As a member of our team, you will be part of a community that is dedicated to making a positive impact in the lives of our clients and the communities we serve.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive salary plus performance-based bonuses to recognize and reward your hard work and dedication. You will also have access to comprehensive training and professional development opportunities, a supportive and collaborative work environment, and opportunities for advancement in a fast-growing company. We believe in taking care of our employees and offer a range of perks and benefits to support your well-being and quality of life.
Conclusion
If you are a motivated and skilled sales professional looking for a new challenge, we encourage you to apply for the Sales Development & Customer Support Representative role at blithequark. With your exceptional communication skills, strong work ethic, and passion for delivering outstanding service, you will be an invaluable asset to our team. Join us in our mission to provide exceptional construction and maintenance services to our clients and take your career to the next level. Apply now and become part of a dynamic team that is shaping the future of the construction industry.
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