**Join arenaflex, a global leader in entertainment and hospitality, as we seek an experienced Sales Support and Services Manager to lead our Disney Vacation Club (DVC) team. As a key member of our remote team, you will be responsible for providing direction and mentorship to a team of DVC Cast Members, while also overseeing the work requirements and management of the DVC Sales Association.**
**About arenaflex**
arenaflex is a global leader in entertainment and hospitality, with a rich history of innovation and excellence. Our mission is to create unforgettable experiences for our guests, while also providing a supportive and inclusive work environment for our employees. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, while also contributing to the success of our company.
**Job Summary**
As the Sales Support and Services Manager for Disney Vacation Club, you will play a critical role in executing and organizing DVC's presence on-site at Disney World, on Disney Cruise Line, and during virtual event productions. You will also provide daily operational support to both the Sales and Leadership teams, while promoting growth and adaptability across different areas of the organization.
**Key Responsibilities**
* Lead multiple aspects of the role, including various Business Bases on Disney Property, virtually, and on board Disney Cruise Line, ensuring that facilities and resources are effectively maintained.
* Provide direction and mentorship to the Activities team, empowering them to achieve higher levels of service for both Cast and Guests.
* Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
* Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that marketing materials and production elements align with this objective.
* Carry out essential projects while promoting a positive approach to change management among Cast Members in a dynamic, high-paced work environment with shifting needs.
* Collaborate with leaders from Non-Task offices to provide valuable insights and guidance to the Sales and Leadership teams working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback.
* Oversee and organize DVC's presence on Disney Cruise Line, including transportation coordination, guest communication, and integration with the cruise line's operations.
* Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
* Collaborate with operations teams at Walt Disney World Resort to align sales strategies, facility requirements, and guest experience improvements.
* Ensure that the fundamental infrastructure, both physical and technical, is established to support sales operations across different areas.
* Collaborate with production teams to create compelling marketing materials that support sales efforts and enhance the guest experience.
**Essential Capabilities**
* 2+ years of experience supporting outreach group operations
* Understanding of the sales cycle, including customer engagement and conversion process
* Understanding of work and evaluation functionality critical for managing operational assets
* Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
* Ability to lead and direct Cast performance and drive operational improvements
* Commitment to diversity and promoting a comprehensive work environment
* Ability to collaborate with partners and provide solutions that align key objectives and support dynamic processes
* Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
* Capability in working with presentations before groups
* High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
* Available to travel and work on-site at Disney Cruise Line
* Ability to be adaptable with work schedule, including evenings, weekends, and holidays
**Favored Capabilities**
* 2+ years of experience as a Guest Experience Manager
* Knowledge of Walt Disney World strategies and techniques
* Labor force Management Experience
* Experience with continuous improvement processes
* Experience in actually managing vendor relationships
* Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
* Experience with IT systems to plan virtual show meetings
**Career Growth Opportunities and Learning Benefits**
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
* Professional development programs and training initiatives
* Opportunities for advancement and career growth
* Collaborative and supportive work environment
* Access to cutting-edge technology and tools
* Opportunities for networking and building relationships with industry professionals
**Work Environment and Company Culture**
arenaflex is committed to creating a supportive and inclusive work environment that promotes diversity, equity, and inclusion. Our company culture is built on a foundation of innovation, creativity, and collaboration, and we are dedicated to providing our employees with the resources and opportunities they need to succeed.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary: $25/hour
* Benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional development and career growth
**How to Apply**
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Apply Now!
Apply for this job