At careerzynith, we're on a mission to empower businesses to thrive in the digital age. As a leading technology consultancy firm, we've been helping organizations unlock their full potential with innovative SAP solutions. Now, we're seeking a talented and customer-focused SAP Customer Success Representative to join our award-winning team!
**About careerzynith**
careerzynith is a technology consultancy firm that offers a comprehensive portfolio of SAP solutions, including SAP S/4HANA, SAP Business One, SAP SuccessFactors, SAP Business ByDesign, and SAP Analytics. As an SAP Platinum award-winning partner, we provide consulting, implementation, development, and application maintenance services to customers across various industries. With a global workforce of over 10,000 highly qualified professionals, careerzynith has a combined history of successfully serving more than 8,500 customers in 45 countries, including the United States, Europe, Latin America, the Middle East, Africa, and Asia.
**Our Commitment to Excellence**
careerzynith is proud to be an Equal Opportunity Employer and a certified 2025 Great Place to Work in the US. We're dedicated to fostering a culture of inclusivity, respect, and collaboration, where our employees can grow and thrive.
**About the Role**
We're currently seeking a motivated and result-driven SAP Customer Success Representative to join our General Business Sales team. This junior-level role is ideal for someone with a foundation in sales, a passion for building lasting customer relationships, and a strong interest in ERP systems, specifically SAP Business One.
**Primary Responsibilities:**
* Serve as the primary liaison for assigned SAP Business One customers, fostering trust and long-term relationships through regular check-ins and communication.
* Understand each customer's goals, workflows, and challenges, aligning our services and solutions to meet their needs.
* Identify and qualify upselling or cross-selling opportunities in collaboration with the sales team.
* Address and resolve customer concerns in a timely and professional manner to maintain high satisfaction.
* Monitor customer usage and health metrics, proactively identifying risks and taking steps to reduce churn.
* Coordinate with internal teams (sales, support, consulting, and product) to advocate for customer needs and improvements.
* Maintain detailed, up-to-date records of customer interactions, opportunities, and touchpoints in CRM (e.g., HubSpot, Salesforce).
**Requirements:**
Success in this position will require initiative, drive, creativity, and adaptability. We're looking for a professional who shares our values and enthusiasm about contributing to the growth and success of careerzynith in North America and our customers.
**Qualifications and Required Skills:**
* 1-3 years of experience in a customer-facing role (Sales, Customer Success, or Account Management).
* Strong communication and relationship-building skills.
* Ability to manage a large volume of customers and prioritize effectively.
* Familiarity with CRM tools and basic sales processes.
* Highly organized, detail-oriented, and self-motivated.
* Team player who thrives in a fast-paced, collaborative environment.
* Experience in the software or SaaS industry.
* Knowledge of B2B project-based customer environments.
**Preferred Qualifications:**
* Exposure to or experience with SAP Business One or other ERP systems.
* Bilingual in Spanish and English is a plus.
**Compensation and Benefits:**
* Salary: $50,000 to $100,000 (Salary + Commission)
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) matching program.
* Paid time off and holidays.
* Opportunities for professional growth and development.
**Why Join careerzynith?**
* Work with a talented and diverse team of professionals who share your passion for innovation and customer satisfaction.
* Contribute to the growth and success of a leading technology consultancy firm.
* Enjoy a comprehensive benefits package and opportunities for professional growth and development.
* Collaborate with internal teams to advocate for customer needs and improvements.
* Make a meaningful impact on the lives of our customers and their businesses.
**How to Apply:**
If you're a motivated and customer-focused professional with a passion for ERP systems and a strong interest in SAP Business One, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Contact Information:**
Email: [
[email protected]](mailto:
[email protected])
Phone: 1-800-CAREERZYNITH
Address: careerzynith, [insert address]
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, respect, and collaboration, where our employees can grow and thrive.