At arenaflex, we're revolutionizing the customer experience industry with our innovative approach to customer support. As a global leader in the CX space, we're committed to delivering exceptional experiences for our clients and their customers. We're now seeking a talented and enthusiastic Seasonal Chat & Phone Tech Support/Customer Service Agent to join our team of passionate professionals. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to explore this exciting opportunity at arenaflex.
**About arenaflex**
arenaflex is a global leader in the customer experience (CX) industry, with over 20 years of experience in hiring and developing top talent for our customer support roles. Our modernized application technology benefits both our customers and our employees, making us a leader in the industry. With a presence in over 45 countries and a team of 170,000 associates, we're the team behind the best experiences for 750+ of the world's leading brands. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends, and we strive to create positive moments for each other every day.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent at arenaflex, you will be responsible for:
* Providing basic technical support via phone or chat to our customers
* Delivering an exceptional support experience that meets and exceeds customer expectations
* Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
* Providing a memorable and delightful experience for our customers, every time
**What You'll Enjoy**
* Working from the comfort of your own home, with the flexibility to create your own schedule
* Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
* A full-time schedule with the opportunity to become permanent, depending on your performance and availability
* Competitive hourly rate of $14/hour, with incentive opportunities to increase your earnings
* Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
* Internal mobility opportunities, with 84% of our managers promoted from within
* Employee discounts and referral bonuses to reward your hard work and dedication
* Access to our EverBetter wellness program, designed to support your physical and mental well-being
**Requirements**
* Must live in the United States and reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
* Must have a High School Diploma or GED Equivalent
* Must be at least 18 years of age
* Must have a reliable internet connection with a speed of at least 5.0 Mbps Down/ 5.0 Mbps Up
* Must have a working phone line and a noise/distraction-free home office environment
* Must have a desk and an ergonomic chair to ensure your comfort and productivity
**Equipment and Internet Requirements**
* You must have the following equipment to perform your job duties:
+ 1 Stand Alone Monitor (19 inch)
+ Hardwired internet connection (no satellite or wireless)
+ Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
+ A Working Phone Line (Home Phone or Mobile)
+ Home office must be a noise/distraction-free environment
+ Desk and an ergonomic chair
**Why arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that allows our employees to thrive. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that you can meet your personal and professional needs. We're also committed to providing ongoing training and development opportunities to help you grow and advance in your career.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity at arenaflex. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates from arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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