Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join our dynamic team at arenaflex, a global leader in pest control services, as a Seasonal Customer Service Representative in our remote Orkin Contact Center.
**About arenaflex**
arenaflex is a 125-year-old industry leader with a rich history of providing top-notch protection to our customers. With a strong commitment to innovation, safety, and customer satisfaction, we've established ourselves as the go-to provider for pest control services. Our award-winning training program ensures that our team members possess the skills and expertise to deliver exceptional service, and our culture values empathy, integrity, and professionalism.
**The Role**
As a Seasonal Customer Service Representative, you'll play a vital role in supporting our field offices and customers during our peak season. You'll work remotely from your home office, equipped with the necessary computer and equipment provided by arenaflex. Your primary responsibilities will include:
* Managing customer relationships to ensure best-in-class service
* Identifying opportunities for cross-selling and up-selling
* Assisting customers with remedies to retain business
* Utilizing gamification tools to measure performance
* Working a flexible schedule, including nights, weekends, and holidays
**What We Offer**
* A comprehensive four-week quality training program to equip you with the skills and knowledge to succeed
* Gamification methods to measure performance and increase engagement virtually
* Competitive pay and incentives, including a base hourly rate of $16.73 and 3% sales commission
* A 401(k) plan with company match and employee stock purchase plan
* Opportunities for regular, full-time employment based on business needs
* A fun and collaborative work environment with strong management
**Why arenaflex?**
* Founded in 1901, arenaflex is a global residential and business service provider with a rich history of innovation and customer satisfaction
* Consecutive years of improved earnings with over 2 million customers
* arenaflex is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
* Our Contact Center is a high-energy, fun, and collaborative work environment with strong management
**Qualifications**
To succeed in this role, you'll need:
* High School/GED
* 1-2 years of customer service experience within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
* A suitable workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**Essential Skills**
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Preferred Qualifications**
* Experience in the pest control industry or a related field
* Bilingual or multilingual skills
* Experience with gamification tools and performance measurement
**Career Growth Opportunities**
As a Seasonal Customer Service Representative, you'll have the opportunity to develop your skills and knowledge, with potential for regular, full-time employment based on business needs. Our training program will equip you with the expertise to succeed in this role, and our culture values growth and development.
**Work Environment and Company Culture**
Our Contact Center is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex Pro can provide.
**Compensation and Benefits**
* Competitive pay and incentives, including a base hourly rate of $16.73 and 3% sales commission
* A 401(k) plan with company match and employee stock purchase plan
* Opportunities for regular, full-time employment based on business needs
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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