At arenaflex, we're on a mission to inspire people to connect with each other more often and in more meaningful ways. As a VC-backed consumer stationery brand, we've been growing rapidly in the US since launching here in 2018, and we're now seeking to support and strengthen our progress by building a team on the ground alongside our existing US partnerships. We're looking for enthusiastic remote Seasonal Customer Service Representatives to join our Customer Service team for the holidays and help us achieve our mission.
**About arenaflex**
arenaflex is a rapidly growing consumer stationery brand that sells online and ships direct to customers. We launched over in the UK in 2015 and have been expanding our reach in the US since 2018. Our growth has been fueled by over ~$15m of venture funding to date, and we're on the verge of securing Series C to help accelerate our progress further. Alongside in-house collections, we collaborate with upcoming artists, iconic brands, and exciting fashion labels to curate our emporium of notebooks, notecards, diaries, and journals. Our products are designed to inspire people to connect with each other more often and in more meaningful ways.
**The Role**
We're seeking Seasonal Customer Service Representatives to join our Customer Service team for the holidays. As a member of our team, you'll be the friendly face of arenaflex and the first point of contact for all our customers. You'll work closely with our Operations and Tech team to ensure everything is running smoothly for customers and that we're proactive in our communication when there are any issues.
**Key Responsibilities**
* Provide support to arenaflex customers via email and live chat
* Carefully follow established procedures to ensure customers get the correct information and a speedy resolution to their issue
* Communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us, from their first visit to our website, to their arenaflex package landing on their doorstep
* Collaborate with design, operations, or tech when something is not working or looks incorrect
* Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
* Customer questions include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order, and answering questions about the format of each of our products
**Requirements**
* 1+ years experience of customer service, preferably within an ecommerce business
* A quick learner who is happy to be hands on and is not afraid to ask questions
* Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers
* Excellent written and spoken English
* Knowledge of Zendesk, Freshdesk, Intercom, or similar customer service software is preferable, but not essential
* Have a quiet working environment at home with access to high-speed, private internet
* A reliable laptop or desktop computer
**Benefits**
* 3 month fixed term contract November 5th to January 31st
* Generous staff discount
* Remote working
* 9 am to 5:30 pm ET schedule Monday through Friday plus one weekend of work during the contract
* Lunch break - 1 hour unpaid daily
* Wellness hour - 1 per week, paid
* Comes to 37.5 paid contract hours per week
* Friendly and fantastic team!
* 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Years Day, Martin Luther King Jr. Day)
* 6 paid days off
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and fun. We believe that our team members are the driving force behind our success, and we're committed to providing them with the resources, training, and opportunities they need to grow and thrive. As a member of our team, you'll have the chance to work with a talented and diverse group of people who share your passion for customer service and your commitment to excellence.
**How to Apply**
If you're a motivated and customer-focused individual who is looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, then we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience further.
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve.
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