At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to empowering our teams with the skills and knowledge they need to succeed. We're now seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you.
**About arenaflex**
arenaflex is a forward-thinking organization that's dedicated to pushing the boundaries of what's possible. Our teams are passionate about innovation, customer satisfaction, and employee growth. We're a global company with a 24/7 x 365 days global team, and we're proud to be a leader in our industry. Our culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a workplace that's inclusive, diverse, and supportive.
**The Role**
As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience for our Customer Support Associates. You'll lead and support a team of up to 30 Associates, providing coaching, development, performance, and engagement to help them succeed. Your primary focus will be on delivering exceptional training experiences that drive long-term success.
**Key Responsibilities**
As a Senior Learning Specialist, you'll be responsible for:
* Supervising structured learning metrics and overseeing results for the assigned territory and region
* Managing live performance metrics end-to-end for the assigned territory
* Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
* Maintaining data and analysis through reports on Excel (as per business requirements)
* Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
* Partnering with operational stakeholders as a key point of contact for the Learning Experience team
* Identifying learning coaches and certifying them
* Leading individual improvement projects to enhance business performance
* Driving quality and learning metrics
* Conducting chime sessions and classroom sessions with stakeholders
**Essential Qualifications**
To be successful in this role, you'll need:
* 2+ years of experience in training delivery roles
* 1 year of experience in Customer Service or customer service-related work experience
* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software
* Highly accurate and fluent in Japanese and English (spoken and written)
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones
* Knowledge of adult learning, content design, and facilitation
* Experience as a trainer, corporate training specialist, or related position
* Project management skills with the ability to supervise multiple projects
* Strong ability to multi-task
**Preferred Qualifications**
While not essential, the following qualifications would be highly desirable:
* Experience with instructional design and development
* Knowledge of adult learning theories and models
* Familiarity with learning management systems (LMS)
* Experience with data analysis and reporting
* Strong communication and interpersonal skills
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Strong leadership and coaching skills
* Ability to analyze data and make informed decisions
* Experience with project management and supervision
* Strong problem-solving and creative thinking skills
* Ability to work in a fast-paced, dynamic environment
* Flexibility and adaptability in a global team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Senior Learning Specialist, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced professionals
* Opportunities for career advancement and growth
* A dynamic and supportive work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
Our work environment is designed to support collaboration, creativity, and innovation. We're a global team that's passionate about making a difference, and we're committed to creating a workplace that's inclusive, diverse, and supportive. Our culture is built on a foundation of trust, respect, and open communication, and we're proud to be a leader in our industry.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* A salary that's commensurate with your experience and qualifications
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for career advancement and growth
* A dynamic and supportive work environment
* A range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools
**How to Apply**
If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!
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