At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to fostering a culture of continuous learning and development. We're now seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, innovator, and leader, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in e-commerce, with a passion for empowering businesses and individuals to succeed. Our Amazon Business Customer Service (ABCS) team is dedicated to providing exceptional support to our customers, and we're looking for a Senior Learning Specialist to help us achieve this goal. As a Senior Learning Specialist, you'll play a critical role in designing and delivering training programs that drive long-term success for our Customer Support Associates.
**Key Responsibilities**
As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience, and driving initiatives to continuously improve the training experience. Your key responsibilities will include:
* **Supervising structured learning metrics and overseeing results** for the assigned territory and region
* **Managing live performance metrics end to end** for the assigned territory
* **Conducting learning sessions on new processes** and delivering various training courses, including continuous learning, new hire batches, and transfer batches
* **Maintaining data and analysis through reports on Excel** (as per business requirement)
* **Ensuring completion of new hire training programs, coaching, and other performance improvement programs** on time
* **Partnering with operational stakeholders** as a key point of contact for the Learning Experience team
* **Identifying and certifying learning coaches**
* **Leading individual improvement projects** to enhance business performance
* **Driving quality and learning metrics**
* **Conducting chime sessions and classroom sessions** with stakeholders
**Essential Qualifications**
* **2+ years of experience** in training delivery roles
* **1 year of experience** in Customer Service or customer service-related work experience
* **Proficient computer skills**, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
* **Highly accurate and fluent in Japanese and English**, with spoken and written accuracy and fluency in both languages
* **Flexible to work within a 24/7 x 365 days global team** across a variety of time zones
* **Knowledge of adult learning, content design, and facilitation**
**Preferred Qualifications**
* **Experience as a trainer, corporate training specialist, or related position**
* **Project management skills** with the ability to supervise multiple projects
* **Strong ability to multi-task**
**What We Offer**
As a Senior Learning Specialist at arenaflex, you'll enjoy a range of benefits, including:
* **Competitive salary and benefits package**
* **Opportunities for career growth and professional development**
* **Collaborative and dynamic work environment**
* **Flexible work arrangements**, including remote work options
* **Access to cutting-edge training and development programs**
* **Recognition and rewards for outstanding performance**
**Work Environment and Company Culture**
At arenaflex, we're committed to fostering a culture of innovation, collaboration, and continuous learning. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional results. As a Senior Learning Specialist, you'll be part of a global team that's passionate about making a difference.
**How to Apply**
If you're a motivated and experienced learning professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality.
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