At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers and helping them navigate the world of mobile technology. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the field of mobile application development, dedicated to creating user-friendly and intuitive solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible with technology, and we're always looking for talented individuals who share our vision.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and efficient manner.
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
* Installing the myColorado software on supported devices following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into the required tracking system.
* Collaborating with cross-functional teams to resolve complex issues and improve overall customer experience.
* Staying up-to-date with the latest technology trends and advancements in mobile application development.
**Minimum Qualifications**
To be considered for this role, you'll need to meet the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we encourage candidates with the following qualifications to apply:
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**What We Offer**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:
* Competitive salary and benefits package.
* Opportunity to work with a leading innovator in the field of mobile application development.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Flexible remote work arrangement.
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve and innovate. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team.
**How to Apply**
If you're a motivated and tech-savvy individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply for this job