At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing the boundaries of what's possible, and delivering exceptional results. We're proud to be a remote-friendly company, offering flexible work arrangements that allow our team members to thrive in a dynamic and supportive environment.
**Job Summary**
As a Service Desk Specialist/Live Chat Agent, you'll be the first point of contact for our customers, providing timely and effective support through live chat, email, and phone. You'll work closely with our development team to reproduce and resolve issues, ensuring that our application remains stable and user-friendly. Your expertise in mobile application support, customer assistance, and troubleshooting will be essential in delivering an exceptional user experience.
**Responsibilities**
* Provide Tier I support and customer assistance for the myColorado mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.
* Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, working closely with our development team to identify and fix problems.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
* Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved.
* Collaborate with our development team to identify and implement process improvements, ensuring that our application remains stable and user-friendly.
**Minimum Qualifications**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**What We Offer**
* Competitive salary and benefits package.
* Flexible work arrangements, including remote work options.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Access to cutting-edge technology and tools.
* Comprehensive training and onboarding program.
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional results, and we're looking for someone who shares our values and is eager to contribute to our mission. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive training program.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive salary range: $50,000 - $70,000 per year.
* Comprehensive health insurance package.
* 401(k) retirement plan with company match.
* Flexible work arrangements, including remote work options.
* Paid time off and holidays.
* Professional development opportunities and training program.
**How to Apply**
If you're passionate about technology, customer assistance, and troubleshooting, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be a remote-friendly company that offers flexible work arrangements.
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