At arenaflex, we're on a mission to revolutionize the way our customers interact with our innovative mobile applications. As a key member of our team, the Service Desk Specialist/Live Chat Agent will play a vital role in providing top-notch support and assistance to our users, ensuring a seamless experience with our myColorado application. If you're passionate about technology, customer service, and teamwork, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of cutting-edge mobile applications, dedicated to empowering our customers with innovative solutions that make a real difference in their lives. Our team is comprised of talented professionals who share a common goal: to deliver exceptional service and support to our users. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a key member of our support team, you'll be responsible for providing critical assistance to our users, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado mobile application, utilizing chat tools and following arenaflex's standard operating procedures.
* Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into the required tracking system.
* Collaborating with our development team to resolve complex issues and improve our application's performance.
* Providing exceptional customer service, responding to user inquiries, and resolving issues in a timely and efficient manner.
* Staying up-to-date with the latest technology trends, best practices, and industry developments to continuously improve our support services.
**Minimum Qualifications**
To be considered for this role, you must possess:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We recognize that experience and education can vary, and we're open to considering substitutions:
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we encourage candidates with the following qualifications to apply:
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. arenaflex is committed to fostering a culture of innovation, teamwork, and continuous learning, and we offer a range of benefits and perks to support your growth and well-being.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* A comprehensive health insurance plan.
* A 401(k) retirement savings plan with company match.
* Paid time off and holidays.
* Opportunities for professional development and growth.
* A dynamic and supportive work environment.
**How to Apply**
If you're passionate about technology, customer service, and teamwork, and you're looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the position. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, respect, and diversity, and we're proud to be an employer of choice for talented professionals from all backgrounds.
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