At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and growth, where every team member has the opportunity to thrive.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a key member of our support team, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you!
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with our development team to resolve complex issues and improve our application
* Providing exceptional customer service and support through live chat and email
* Staying up-to-date with the latest technology trends and industry developments
**Minimum Qualifications**
To be considered for this role, you'll need:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
We'll consider the following substitutions:
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications**
While not required, we're looking for candidates with:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**What We Offer**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Flexible remote work arrangements (from anywhere in CO)
* Access to the latest technology and tools
* Collaborative team environment with a passion for innovation and excellence
**Work Environment and Company Culture**
At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We believe in:
* Empowering our team members to take ownership and make a real impact
* Fostering a culture of continuous learning and professional development
* Encouraging open communication and collaboration
* Celebrating diversity and inclusion
* Prioritizing work-life balance and employee well-being
**How to Apply**
If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
Apply for this job