Are you passionate about delivering exceptional customer service and making a positive impact in the lives of students and families? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading provider of innovative solutions for student loan borrowers, as a Customer Contact Center Representative.
At arenaflex, we're committed to creating a work environment that's as supportive as it is challenging. Our team is dedicated to helping students and families navigate the complexities of student loan repayment, and we're looking for talented individuals like you to join our ranks. As a Customer Contact Center Representative, you'll play a critical role in providing top-notch service to our customers, answering their questions, and resolving any issues that may arise.
**About arenaflex**
arenaflex is a family-oriented and team-driven organization that values diversity, equity, and inclusion. We believe that everyone deserves access to quality education, and we're committed to helping students and families achieve their goals. Our company culture is built on a foundation of respect, empathy, and open communication, and we're proud to be an equal opportunity employer.
**Job Summary**
As a Customer Contact Center Representative, you'll be responsible for providing exceptional customer service to students and families through phone, chat, and email interactions. You'll work closely with our team to resolve customer inquiries, process applications, and provide detailed information about our products and services. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Answer incoming calls, use chat, and complete outbound calls to assist customers with their questions and concerns
* Provide detailed information about our products and services, including eligibility requirements, application processes, and repayment options
* Process applications and resolve any issues that may arise during the application process
* Utilize standard technology, including telephones, email, and web browsers, to complete tasks and communicate with customers
* Navigate to pre-scripted responses to provide basic general and claims-specific information
* Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls
* Assist customers with filling out their applications and submitting them electronically to plan providers for processing
* Complete basic call logs, documentation, and related call details for each phone inquiry
**Schedule**
Our Customer Contact Center is open Monday through Friday, with the following schedule:
* Monday: 11:45am-8:15pm
* Tuesday: 10:45am-7:15pm
* Wednesday: 10:45am-7:15pm
* Thursday: 8:45am-5:15pm
* Friday: 8:45am-5:15pm
**Preferred Skills**
* High school diploma or equivalent required
* Must be able to speak and read English clearly, professionally, and fluently
* Must be able to type a minimum of 35 WPM
* Experience working with a personal computer and the Windows operating system is required
* The ability to effectively work within established key performance indicators/metrics is necessary
* Must have demonstrated excellent interpersonal and leadership skills
* Must be able to multi-task and stay organized while completing simultaneous tasks
**Requirements**
* Must be able to navigate various systems and browsers
* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
* Knowledge of contact center technology
* Strong computer skills with proficiencies in Excel and Word
* Excellent command of the English language, effective use of grammar skills
* Excellent communication etiquette
* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance
**Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days throughout the year
* $25,000.00 life insurance, paid for by arenaflex
* Paid holidays from day one of employment, if you meet the criteria
* Opportunity to work from home after 90 days, with no attendance issues, no performance issues, and no compliance issues
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, coaching, and mentoring. Our team is dedicated to supporting your success and helping you achieve your goals.
**Work Environment**
Our Customer Contact Center is a fast-paced, dynamic environment where no two calls are ever the same. We're a team-driven organization that values collaboration, respect, and open communication. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
**Proprietary & Confidential Statement**
This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex.
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