At arenaflex, we're revolutionizing the world of computer gaming with our innovative products and exceptional customer service. As a Technical Customer Support Representative, you'll play a vital role in delivering top-notch support to our customers, ensuring they have an unparalleled gaming experience. Join our team and become an integral part of shaping the future of gaming technology.
**About arenaflex**
arenaflex is a cutting-edge company founded in August 2022 by a team of industry veterans and content creators. Our mission is to set a new standard in computer gaming by combining exceptional build quality, innovative cable management, and affordable prices. We're committed to providing an unparalleled customer experience, and our Technical Customer Support Representatives are the face of this commitment.
**Schedule and Work Environment**
As a Technical Customer Support Representative, you'll work a flexible schedule from Tuesday to Saturday, preferably from 10am to 6pm CT. You'll have the opportunity to work from home, enjoying a comfortable and productive environment. Our team is dedicated to providing a supportive and collaborative atmosphere, where you can grow and develop your skills.
**Job Duties and Responsibilities**
As a Technical Customer Support Representative, you'll be responsible for:
* Identifying, investigating, and resolving customer questions or problems with computer software and hardware
* Providing email, chat, and telephone support to end-users experiencing technical difficulties
* Applying knowledge of computer software, hardware, and procedures to solve problems
* Guiding users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
* Identifying and escalating support situations requiring urgent attention
* Tracking and routing support requests via our computerized ticketing system; thoroughly documenting resolutions
* Staying current with product upgrades, system information, and business updates
* Collaborating with other team members to research and resolve problems
* Performing other related duties as assigned
**Required Skills and Abilities**
To succeed in this role, you'll need:
* Proficiency with or the ability to quickly learn an array of computer hardware and software
* A thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* A professional and pleasant telephone manner
* The ability to explain technical issues to technical and non-technical customers
* Strong analytical and problem-solving skills
* Proficiency with Microsoft Office Suite or related software
* A willingness to have telephone conversations monitored for quality assurance
**Education and Experience**
While not required, we prefer candidates with:
* An Associate's degree in Computer Science or a related field
* 2+ years of experience in customer technical support
**Physical Demands**
As a Technical Customer Support Representative, you'll need to:
* Be able to sit for the duration of the workday
* Use a keyboard, headset, and computer monitor for the workday
**Benefits and Perks**
At arenaflex, we offer a comprehensive benefits package, including:
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Short Term & Long Term Disability
* Work From Home opportunities
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer service and innovative products. As a Technical Customer Support Representative, you'll have the opportunity to:
* Work with a talented team of industry experts
* Develop your skills and knowledge in computer hardware and software
* Enjoy a flexible schedule and work-from-home opportunities
* Receive comprehensive training and support
* Be part of a company that's shaping the future of gaming technology
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and submit your application today.
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