Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where innovation and creativity drive success? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as an Experienced Technical Expert Coordinator. In this hybrid role, you'll have the opportunity to work from home and collaborate with our team in a defined office setting, driving business results through technical support and customer experience excellence.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower individuals, businesses, and communities to thrive in a rapidly changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
**What You'll Be Doing**
As a Technical Expert Coordinator in BGCO, you'll be responsible for delivering world-class technical support and customer experiences to high-value business and government customers. Your primary responsibilities will include:
* Performing advanced troubleshooting for hardware and software, diagnosing both network and application issues
* Providing detailed information on how to set up/configure complex data and voice products
* Providing a high level of resolution support to multiple business customer types as measured by Customer Experience Audits adapting to their varying needs and requirements
* Providing efficient customer support with the ability to be proficient in customer-facing systems
* Maintaining an in-depth level of knowledge of products, network, and ability to position them as strategic solutions
* Driving trouble ticket accuracy through deductive reasoning and tool utilization
* Providing advanced technical support information to sales and support groups across all channels as appropriate
* Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers
* Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions
**Key Responsibilities:**
* Advanced Troubleshooting:
+ Perform in-depth analysis of complex technical issues
+ Identify root causes and develop effective solutions
+ Collaborate with internal teams to resolve issues
* Customer Support:
+ Provide high-level resolution support to business customers
+ Adapt to varying customer needs and requirements
+ Utilize customer-facing systems to deliver efficient support
* Product Knowledge:
+ Maintain in-depth knowledge of products, network, and solutions
+ Position products as strategic solutions for customers
+ Stay up-to-date on product updates and releases
* Collaboration:
+ Work closely with sales and support teams to deliver advanced technical support
+ Collaborate with internal teams to drive business results
+ Identify opportunities to drive growth and proactive solutions
**What We're Looking For**
We're seeking a highly motivated and experienced Technical Expert Coordinator who is passionate about delivering exceptional customer experiences. To be successful in this role, you'll need:
* Bachelor's degree or one or more years of work experience
* One or more years of customer service and/or sales experience
* Willingness to work a flexible schedule including evenings and weekends
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work in a dynamic environment with multiple priorities
**Preferred Qualifications:**
* One or more years of technical support experience
* Experience with facilitation and communication across all levels of the organization
* Experience resolving customer issues, billing, and/or handling product Q&A
* Network Certifications: A+ Certification, Network+ Certification, etc.
* Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks)
* Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration
* Experience in Leadership
**Work Environment and Culture**
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month. Our office is a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. As a Technical Expert Coordinator, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced colleagues
* Opportunities for career advancement and professional growth
* A collaborative and inclusive work environment that encourages innovation and creativity
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Salary: $ [insert salary]
* Benefits: [insert benefits]
* Perks: [insert perks]
* Paid time off: [insert paid time off]
* Holidays: [insert holidays]
**How to Apply**
If you're a motivated and experienced Technical Expert Coordinator who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.
Apply for this job