At arenaflex, we're committed to delivering exceptional customer experiences across all touchpoints, and we're seeking a seasoned Technology Director to lead our Assisted Selling (Order Up) and Customer Returns Experiences within the Store Selling Systems team. As a key member of our leadership team, you'll collaborate across the enterprise to drive strategic alignment, deliver technical and functional partner satisfaction, and drive action that meets customer needs.
**About arenaflex**
arenaflex is a leading innovator in the retail industry, dedicated to providing cutting-edge solutions that enhance the shopping experience for our customers. With a strong focus on customer-centricity, we're constantly pushing the boundaries of what's possible in retail technology. Our team is passionate about delivering exceptional results, and we're looking for like-minded professionals to join our journey.
**Key Responsibilities**
As a Technology Director at arenaflex, you'll be responsible for leading the Assisted Selling (Order Up) and Customer Returns Experiences within the Store Selling Systems team. Your key responsibilities will include:
* **Strategy & Planning (40%):**
+ Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
+ Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner
+ Inform and drive strategic alignment and partnerships with functional and technical peers and leaders
+ Connect the dots across multiple levels and related functions to understand the business holistically
+ Evaluate research and market analysis, meets with third-party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
+ Establish and nurture strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
+ Drive growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
* **Delivery & Execution (40%):**
+ Defines and communicates value propositions, success metrics, and outcomes
+ Documents, reviews, and ensures that all quality and change control standards are met
+ Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
+ Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
+ Understands and articulates the value creation and business proposition to teams and functional partners
* **People (20%):**
+ Provides leadership, mentoring, and coaching to direct reports
+ Manages and coordinates strategic direction for staff
+ Attracts, retains, develops, and motivates top talent
+ Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
**Requirements**
To be successful in this role, you'll need:
* **Minimum Qualifications:**
+ Must be eighteen years of age or older
+ Must be legally permitted to work in the United States
* **Preferred Qualifications:**
+ 8-10 years of relevant work experience
+ Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
+ Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
+ Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
+ Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
+ Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
+ Proficient in managing and developing direct reports with their own span of control
+ Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives
* **Minimum Education:**
+ The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
* **Preferred Education:**
+ No additional education
* **Minimum Years of Work Experience:**
+ 8
* **Preferred Years of Work Experience:**
+ No additional years of experience
* **Minimum Leadership Experience:**
+ None
* **Preferred Leadership Experience:**
+ None
* **Certifications:**
+ None
**Competencies**
To succeed in this role, you'll need to demonstrate the following competencies:
* **Attracts Top Talent:** Attracting and selecting the best talent to meet current and future business needs
* **Builds Effective Teams:** Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
* **Business Insight:** Applying knowledge of business and the marketplace to advance the organization's goals
* **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives
* **Courage:** Stepping up to address difficult issues, saying what needs to be said
* **Cultivates Innovation:** Creates new and better ways for the organization to be successful
* **Customer Focus:** Builds strong customer relationships and delivering customer-centric solutions
* **Decision Quality:** Making good and timely decisions that keep the organization moving forward
* **Develops Talent:** Developing people to meet both their career goals and the organization's goals
* **Drives Engagement:** Creating a climate where people are motivated to do their best to help the organization achieve its objectives
* **Drives Results:** Consistently achieving results, even under tough circumstances
* **Drives Vision and Purpose:** Painting a compelling picture of the vision and strategy that motivates others to action
* **Financial Acumen:** Interpreting and applying understanding of key financial indicators to make better business decisions
* **Organizational Savvy:** Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
* **Persuades:** Using compelling arguments to gain the support and commitment of others
* **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals
* **Situational Adaptability:** Adapting approach and demeanor in real time to match the shifting demands of different situations
* **Strategic Mindset:** Seeing ahead to future possibilities and translating them into breakthrough strategies
* **Tech Savvy:** Anticipating and adopting innovations in business-building digital and technology applications
**What We Offer**
As a Technology Director at arenaflex, you'll enjoy a competitive compensation package, including:
* **Salary:** Competitive salary based on experience
* **Benefits:** Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* **Professional Development:** Opportunities for professional growth and development, including training, mentorship, and education assistance
* **Work-Life Balance:** Flexible work arrangements, including remote work options and flexible hours
* **Recognition and Rewards:** Recognition and rewards for outstanding performance, including bonuses and promotions
**How to Apply**
If you're a motivated and experienced Technology Director looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](https://careers.arenaflex.com/job/21813904/technology-director-assisted-selling-customer-returns-experiences-remote-remote?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic). We can't wait to hear from you!
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