Join our dynamic team at arenaflex as a Teleperformance Remote Healthcare Customer Service Representative! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. The compensation for this role is a competitive salary.
**About arenaflex...**
arenaflex is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of working with arenaflex include:**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**arenaflex and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
**Important Note:**
At this time, arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
**Responsibilities:**
Your Responsibilities
* Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
* Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
* Calmly attempt to resolve and de-escalate any issues
* Escalate interactions when necessary and appropriate
* Respond to requests for assistance and/or possible processing payments
* Track all call related information for auditing and reporting purposes
* Provide feedback on call issues
* Upsell if required
**Qualifications:**
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
* Ability to work remotely in a virtual team environment
* 6 months Customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements:**
* Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
**Why Join arenaflex?**
At arenaflex, we believe in the power of teamwork and collaboration. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone. We offer a range of benefits and perks that will help you grow and develop in your career, including:
* Opportunities for career advancement and professional growth
* Access to training and development programs to help you build new skills
* A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401k and other retirement savings options
* Paid time off and flexible scheduling to help you balance work and life
* A fun and dynamic work environment that's full of opportunities to learn and grow
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.
**Contact Information:**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.
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