At arenaflex, we're on a mission to revolutionize the way we connect with customers worldwide. Our Shipping & Delivery Support (SDS) team is at the forefront of this effort, developing and maintaining support content for customer service associates, delivery drivers, and customers around the globe. We're now seeking a highly skilled Translation Program Specialist to join our team and help us deliver high-quality translations for our global organization.
**About arenaflex**
arenaflex is a leading e-commerce company that's changing the way people shop and interact with each other. We're passionate about innovation, customer obsession, and operational excellence. Our team is made up of talented individuals from diverse backgrounds who share a common goal: to make a positive impact on our customers' lives.
**Job Summary**
As a Translation Program Specialist, you'll play a critical role in ensuring that our content is accessible and engaging for customers worldwide. You'll work closely with our internal teams and stakeholders to receive daily translation/localization requests, create and manage translation projects, and troubleshoot issues that arise. Your attention to detail, project management skills, and ability to work autonomously in a fast-paced environment will be essential in delivering high-quality translations on time and within budget.
**Key Responsibilities**
* Receive daily translation/localization requests from internal team and stakeholders, and prioritize tasks accordingly
* Create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors, ensuring timely delivery and high-quality output
* Coordinate and communicate project delivery timelines based on project volumes, translation/review process needs, and stakeholder expectations
* Troubleshoot issues or questions regarding target audience, file type, and business requirements, providing solutions that meet the needs of our customers and stakeholders
* Respond to linguistic queries from translation vendors, request feedback from internal stakeholders, and coordinate with vendors for implementation
* Use project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business
**Ideal Candidate Profile**
We're looking for a highly skilled and experienced Translation Program Specialist who can bring their expertise to our team. The ideal candidate will have:
* A proven track record of project management experience, with the ability to track and manage work for several complex projects simultaneously
* Demonstrated ability to comprehend complex technical concepts and processes, with a keen eye for detail
* Strong organizational discipline, with the ability to work autonomously in a fast-paced environment
* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and stakeholders
* A passion for improving both the customer and content author experience, with a focus on delivering high-quality translations that meet the needs of our customers and stakeholders
**Essential Qualifications**
* Bachelor's degree in Translation, Linguistics, or a related field
* 3+ years of experience in translation project management, with a focus on localization and content delivery
* Proven track record of delivering high-quality translations on time and within budget
* Strong knowledge of project management methodologies, including risk management and Agile principles
* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and stakeholders
**Preferred Qualifications**
* Master's degree in Translation, Linguistics, or a related field
* 5+ years of experience in translation project management, with a focus on localization and content delivery
* Certification in translation project management, such as the Certified Translation Project Manager (CTPM) designation
* Strong knowledge of arenaflex's Translation Management System (ATMS) and other translation tools and technologies
* Experience working in a global organization, with a focus on delivering high-quality translations for customers worldwide
**Skills and Competencies**
* Strong project management skills, with the ability to track and manage work for several complex projects simultaneously
* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and stakeholders
* Strong attention to detail, with a keen eye for accuracy and quality
* Ability to work autonomously in a fast-paced environment, with a focus on delivering high-quality translations on time and within budget
* Strong problem-solving skills, with the ability to troubleshoot issues and provide solutions that meet the needs of our customers and stakeholders
* Strong knowledge of translation project management methodologies, including risk management and Agile principles
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Translation Program Specialist, you'll have the opportunity to work on complex projects, develop your skills and expertise, and contribute to the success of our global organization. We offer a range of learning benefits, including:
* Opportunities for professional development and growth
* Access to training and development programs, including certification in translation project management
* Collaborative and dynamic work environment, with a focus on innovation and customer obsession
* Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that's committed to innovation and customer obsession. Our team is made up of talented individuals from diverse backgrounds who share a common goal: to make a positive impact on our customers' lives. We're passionate about creating a work environment that's collaborative, inclusive, and supportive, with a focus on:
* Innovation and experimentation, with a focus on trying new things and learning from failure
* Customer obsession, with a focus on delivering high-quality translations that meet the needs of our customers and stakeholders
* Operational excellence, with a focus on efficiency, productivity, and quality
* Diversity and inclusion, with a focus on creating a work environment that's welcoming and inclusive for all employees
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
* Competitive salary and bonus structure
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, including 401(k) matching
* Paid time off, including vacation, sick leave, and holidays
* Access to training and development programs, including certification in translation project management
* Collaborative and dynamic work environment, with a focus on innovation and customer obsession
**Conclusion**
If you're a highly skilled and experienced Translation Program Specialist who's passionate about delivering high-quality translations for customers worldwide, we'd love to hear from you. Join our team at arenaflex and contribute to the success of our global organization. Apply now and take the first step towards a rewarding and challenging career in translation project management.
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