As a leading luxury travel company, arenaflex is revolutionizing the way people experience the world. We're on a mission to create personalized, life-enriching journeys that exceed our clients' expectations. If you're a customer service enthusiast with a passion for international travel, we want to hear from you!
**About arenaflex**
arenaflex is a pioneering luxury travel company that combines cutting-edge technology with the expertise of our top travel specialists worldwide. Founded in Silicon Valley, we've earned a reputation as a leader in the industry, with thousands of 5-star reviews and recognition as "Best in Travel" by TRAVEL+LEISURE magazine. Our unique approach to travel has been featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN.
As a fully remote company spanning five continents, we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. Our global team comes together annually for an international company retreat, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture.
**The Role**
We're seeking a highly motivated, customer service-minded Traveler Care Specialist who embodies an entrepreneurial spirit and has a passion for international travel. This role will be working at the intersection of our customers and arenaflex's global network of travel providers, making both sides delighted with our unique matching service. You will be responsible for assessing and processing incoming client travel inquiries via email, phone, and online, building trusted relationships with our travelers to understand their travel needs, and ensuring these needs are being met and their expectations exceeded.
**Key Responsibilities**
* Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of arenaflex services.
* Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in arenaflex. This involves assisting and serving clients in a way that meets their needs and exceeds their expectations.
* Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using arenaflex. This includes speaking with travelers via phone calls (and sometimes video), helping them understand how arenaflex works, and providing guidance for their travel needs.
* Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
* Partner with senior leadership on projects and initiatives to solve problems and create innovative solutions.
* Leverage arenaflex's data, analytics, and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
* Provide consultation and advice to move general inquiries to destination-specific trip requests.
* Coach and mentor team members as needed.
**Required Skills and Experience**
* Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. Examples of relevant experience include tour leader, tour director, hotel front desk, client relations, or guest services
* Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
* Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
* Excellent fluency in oral and written English.
* A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
* Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
* Comfortable with technology and able to quickly learn and adapt to the use of new software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
* Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
* Willingness to work flexible hours, including weekends, evenings, and holidays.
* A Bachelor's degree or higher is preferred.
**What We Offer**
* Fully remote work arrangement
* Competitive compensation and benefits package (medical, dental, vision)
* Open Paid Time Off policy and 10 days of company-paid holidays
* Stock options package
* 401K retirement plan with employer matching
* Substantially discounted luxury travel during off-season
* An unforgettable annual company retreat at one of the international destinations we serve
**Why Join arenaflex?**
At arenaflex, we're passionate about creating personalized, life-enriching experiences for our clients. We're a dynamic, progressive company that values creativity, initiative, and continuous learning. If you're a customer service enthusiast with a passion for international travel, we want to hear from you! Join our team and help shape the future of luxury travel experiences.
**How to Apply**
If you're a motivated, customer service-minded individual with a passion for international travel, we encourage you to apply for this exciting opportunity to join our team and help shape the future of personalized, life-enriching travel experiences at arenaflex.
Essential Qualifications
* Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
* Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
* Strong customer service-focused skills, with a passion for building strong relationships with travelers.
* Excellent fluency in oral and written English.
* A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
Preferred Qualifications
* Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides).
* Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
* Willingness to work flexible hours, including weekends, evenings, and holidays.
* A Bachelor's degree or higher.
What We Offer
* Fully remote work arrangement
* Competitive compensation and benefits package (medical, dental, vision)
* Open Paid Time Off policy and 10 days of company-paid holidays
* Stock options package
* 401K retirement plan with employer matching
* Substantially discounted luxury travel during off-season
* An unforgettable annual company retreat at one of the international destinations we serve
Why Join arenaflex?
At arenaflex, we're passionate about creating personalized, life-enriching experiences for our clients. We're a dynamic, progressive company that values creativity, initiative, and continuous learning. If you're a customer service enthusiast with a passion for international travel, we want to hear from you! Join our team and help shape the future of luxury travel experiences.
How to Apply
If you're a motivated, customer service-minded individual with a passion for international travel, we encourage you to apply for this exciting opportunity to join our team and help shape the future of personalized, life-enriching travel experiences at arenaflex.
Apply now and take the first step towards a rewarding career with arenaflex!
Apply for this job