Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading homebuilder dedicated to making a lasting impact on the lives of our homeowners, communities, and associates. As an Experienced Virtual Customer Care Representative, you will play a vital role in fostering positive relationships with our customers and trade partners, ensuring that every interaction is a memorable one.
**About arenaflex**
arenaflex is one of the nation's leading homebuilders, recognized for our commitment to quality, innovation, and customer satisfaction. With a reputation for building exceptional homes and communities, we strive to create an extraordinary experience for our homeowners, associates, and partners. As a Fortune 500 company, we have consistently ranked among the top homebuilders in the United States, and we're proud to be a leader in our industry.
**Join a Company that Empowers You to Build Your Future**
At arenaflex, we believe that our associates are the driving force behind our success. That's why we're committed to fostering a supportive and enriching environment that encourages growth, learning, and innovation. As an Experienced Virtual Customer Care Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
**Your Responsibilities on the Team**
As a key member of our Virtual Customer Care team, you'll be responsible for:
* Promoting, facilitating, and fostering positive working relationships with arenaflex customers and trade partners
* Regularly exercising sound judgment and discretion when working with homeowners and trade partners
* Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
* Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
* Proactively remedying any trade partner scheduling, communication, or payment-related issues
* Ability to understand manufacturer recommendations for use and application of their products
* Supervising and/or conducting pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
* Reviewing and certifying the completion of each home within their community
* Managing, supervising, and directing all aspects of customer relations for an assigned community
* Conducting field meetings with trade partners, construction staff, and sales staff as needed
* Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
* Supervising, reviewing, and resolving the condition of their community, including but not limited to entry features, road and pond maintenance, common areas, model centers, and signage
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or equivalent required, or equivalent work experience
* Bachelor's degree in a related field preferred
* Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
* Valid Driver's License with a good driving record
* Valid auto insurance coverage
* Advanced knowledge of scheduling, budgeting, and document management
* Ability to read and interpret blueprints
* Computer literacy and proficiency in MS Office products (Word and Excel)
* Excellent follow-up, communication (written and verbal), and time management skills
**Contacts**
As an Experienced Virtual Customer Care Representative, you'll have daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners.
**Physical & Office/Site Presence Requirements**
* Able to work in excess of eight hours per day
* Ability to operate a motor vehicle
* Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
* Occasionally operate construction equipment
* Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
* Must be able to work in a construction environment under all weather conditions
* Finger dexterity may be required to operate a computer keyboard and calculator
**Life at arenaflex**
At arenaflex, we're committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we believe in investing in our associates, empowering them to thrive both personally and professionally.
**Join the arenaflex Team**
If you're a customer-centric professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As an Experienced Virtual Customer Care Representative, you'll have the chance to work with a talented team of professionals who share your passion for customer satisfaction. Don't miss out on this opportunity to build your future with arenaflex. Apply today!
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