At arenaflex, we are committed to delivering exceptional customer experiences that drive profitability and growth for our organization. As a key member of our Customer Experience group, the Voice of the Customer Lead, Product Manager will play a vital role in developing methodologies to collect and analyze customer feedback, both quantitatively and qualitatively, while tracking market trends to facilitate the development of profitable products. If you are a seasoned product management professional with a passion for customer-centricity, we encourage you to apply for this exciting remote opportunity.
**About arenaflex**
arenaflex is a leading financial institution dedicated to providing innovative banking solutions to our customers. Our commitment to customer experience is at the heart of everything we do, and we are constantly seeking ways to enhance our products and services to meet the evolving needs of our customers. As a remote employee, you will be part of a dynamic team that values flexibility, collaboration, and open communication.
**Job Summary**
The Voice of the Customer Lead, Product Manager will be responsible for developing and implementing a comprehensive Voice of the Customer (VOC) strategy that aligns with arenaflex's division goals. This role will involve collaborating with key stakeholders to ensure early engagement in product and project development, leading and managing VOC projects, and creating insightful reports and presentations that tell a story behind the data. If you are a seasoned product management professional with a passion for customer-centricity, we encourage you to apply for this exciting remote opportunity.
**Key Responsibilities**
* Collaborate on Voice of the Customer (VOC) strategy for arenaflex, ensuring alignment with division goals
* Help build the VOC program in partnership with key stakeholders to ensure alignment with division goals
* Proactively offer improvements and development ideas for legacy VOC programs
* Advocate for early engagement of the VOC Team in product/project development
* Lead and manage VOC projects to track customer experience through all stages of the customer journey
* Understand customer journey touchpoints from the stakeholder perspective
* Plan and design new VOC programs and projects
* Create and manage project plans
* Monitor current and recurring project progress
* Develop insightful reports and presentations that incorporate operational and financial data
**Requirements**
* Bachelor's Degree and 6 years of experience in Product Management -OR- High School Diploma or GED and 10 years of experience in Product Management
* Practical experience in Voice of the Customer (VOC), customer experience programs, and research methods
* Hands-on, extensive experience with data analysis and data visualization using Excel (Access), SAS, Tableau, and/or other data analysis tools
* Hands-on experience with survey software (Qualtrics experts preferred)
* Strong communication and presentation skills, including building proposals, project plans, business cases, and insightful reports
* Strong analytical skills and drive for results
**Nice-to-haves**
* Multiple database experience (e.g., joining SQL databases, financial databases, building Tableau dashboards/design skills)
* Leading CX/VOC projects across various units in a matrix organization
**Benefits**
* Comprehensive benefits program for full-time associates (20+ hours)
* Customized offerings designed to support families
* Variable incentives, bonuses, and other awards as outlined in the offer of employment
**What We Offer**
At arenaflex, we offer a dynamic and supportive work environment that values flexibility, collaboration, and open communication. As a remote employee, you will have the opportunity to work from the comfort of your own home, while still being part of a team that is passionate about delivering exceptional customer experiences. We also offer a comprehensive benefits program, customized offerings designed to support families, and variable incentives, bonuses, and other awards as outlined in the offer of employment.
**How to Apply**
If you are a seasoned product management professional with a passion for customer-centricity, we encourage you to apply for this exciting remote opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We can be reached at [insert contact information].
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Closing**
Thank you for considering this exciting remote opportunity with arenaflex. We look forward to hearing from you and learning more about your qualifications and experience.
Apply for this job