At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive business growth. As a key member of our sales team, you'll play a vital role in delivering exceptional customer experiences and driving revenue growth through our innovative web chat platform. If you're a motivated and results-driven sales professional with a passion for building lasting relationships, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of cutting-edge technology solutions that empower businesses to connect with their customers in new and innovative ways. Our team of experts is dedicated to delivering exceptional customer experiences and driving business growth through our innovative products and services. With a strong focus on innovation, collaboration, and customer satisfaction, we're committed to creating a work environment that inspires creativity, fosters growth, and rewards excellence.
**Job Summary**
As an Experienced Web Chat Sales Consultant at arenaflex, you'll be responsible for handling inbound sales chats from consumers, identifying their needs, making recommendations, and closing the sale. You'll also make follow-up outbound calls to overcome objections and close the sale. Your primary goal will be to build lasting relationships with our customers, drive revenue growth, and deliver exceptional customer experiences.
**Key Responsibilities**
* Handle inbound sales chats from consumers, identify their needs, make recommendations, and close the sale
* Make follow-up outbound calls to overcome objections and close the sale
* Build lasting relationships with customers to drive loyalty and retention
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
* Stay up-to-date with industry trends and competitor activity to stay ahead of the curve
* Meet and exceed sales targets and key performance indicators (KPIs)
* Participate in ongoing training and development programs to enhance sales skills and product knowledge
**Requirements**
* 1+ years of previous live web chat experience
* 2+ years of experience as a Salesperson over the phone or in a similar sales role
* Proven ability to type 40+ words per minute
* Demonstrated success in meeting and exceeding monetary sales KPI metrics
* Strong experience in making sales over the phone
* Exceptional communication, negotiation, and interpersonal skills
* Ability to build and maintain relationships with high-end clients
* Flexibility in your schedule, to include evenings, weekends, and holidays
* Discipline to work in a structured environment with schedule adherence standards
* Previous sales experience with ability to close on the first call
* Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
* Must be able to provide a distraction-free workspace/environment (at home)
* Stable power source and internet connection
**Preferred Qualifications**
* Experience working in a virtual environment
* Familiarity with arenaflex's products and services
* Strong understanding of sales psychology and customer behavior
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Experience with sales automation tools and software
**Skills and Competencies**
* Excellent written and verbal communication skills
* Strong negotiation and interpersonal skills
* Ability to build and maintain relationships with high-end clients
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
* Ability to meet and exceed sales targets and KPIs
* Strong understanding of sales psychology and customer behavior
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Web Chat Sales Consultant, you'll have access to ongoing training and development programs, including:
* Ongoing sales training and coaching
* Product knowledge training and certification
* Leadership development programs
* Cross-functional training and development opportunities
* Access to industry-leading sales tools and software
**Work Environment and Company Culture**
arenaflex is a fully virtual company, which means you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that inspires creativity, fosters growth, and rewards excellence.
**Compensation, Perks, and Benefits**
As a Web Chat Sales Consultant at arenaflex, you'll enjoy a highly competitive compensation plan, including:
* Average earning potential of $44,000 - $113,000 annually (hourly base + commission)
* Historic annual average commission of $15,000 - $75,000 (based on overall department performance)
* Employees are eligible for annual discretionary bonus
* 401(k) plan with company match
* Full benefits including medical, dental, vision, life, and disability insurance at a highly subsidized rate
* Paid training (hourly pay + guaranteed commission for first 3 months)
* Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
* Opportunity to take a free and/or discounted cruise
* Highly subsidized gym membership
* Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership
**How to Apply**
If you're a motivated and results-driven sales professional with a passion for building lasting relationships, we want to hear from you! To apply for the Experienced Web Chat Sales Consultant position at arenaflex, please submit your resume and cover letter through our online application portal. We can't wait to hear from you!
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