At arenaflex, we're committed to providing unparalleled customer service, and we're seeking a dedicated and detail-oriented Will Call Customer Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive exceptional service, every time. Your ability to handle customer inquiries with professionalism, accuracy, and urgency will be crucial in maintaining our high standards of customer satisfaction.
**About arenaflex**
arenaflex is a leading provider of innovative solutions, dedicated to empowering businesses and individuals to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Will Call Customer Support Specialist at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer service.
**Key Responsibilities**
As a Will Call Customer Support Specialist at arenaflex, you will be responsible for:
* Responding to customer requests for returns & credits via email and phone, ensuring that all inquiries are resolved quickly and accurately.
* Processing returns and credit requests, including order entry for replacements, and communicating with vendors, warehouse team, and Accounts Payable as necessary.
* Checking stock availability, tracking order and delivery status, and other necessary data to ensure seamless customer experiences.
* Partnering with suppliers to process direct returns to factory, and issuing credits as outlined by arenaflex internal procedures.
* Creating positive customer experiences through email, phone, and written communications, and utilizing required systems including P21 and Salesforce to process returns & credits, maintain accurate records, and respond to customer inquiries.
* Serving incoming customers with their various needs, including but not limited to processing orders and returns, and handling cases from work queues.
* Managing cases as assigned in Salesforce, including but not limited to RMAs & credits and responding customer inquiries.
* Addressing any issues or concerns that customers may have during the pickup process.
**Inter-Departmental Communication**
As a Will Call Customer Support Specialist at arenaflex, you will work closely with the Contact Center teams to complete customer credit & return requests, generate replacement orders, and provide order status information. You will also communicate with other departments within arenaflex as needed to answer questions and resolve customer issues.
**Qualifications**
To be successful as a Will Call Customer Support Specialist at arenaflex, you will need:
* A High School diploma or GED
* An Associate degree or bachelor's degree preferred
* 3-5 years' experience in customer service, preferably in the distribution industry
* Excellent customer focus, interpersonal, verbal and written communication skills, and empathy
* Professionalism, basic business acumen, and urgency in resolving customer issues
* Technical learning capability, with proficiency in or the ability to quickly learn an array of computer hardware and software
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Customer Focus: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately.
* Interpersonal Skills: Ability to interact, communicate, and build relationships with others.
* Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand.
* Empathy: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met.
* Professionalism: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues.
* Technical Learning Capability: Proficient with or the ability to quickly learn an array of computer hardware and software.
**Career Growth Opportunities and Learning Benefits**
As a Will Call Customer Support Specialist at arenaflex, you will have the opportunity to:
* Develop your skills and competencies in customer service, communication, and technical learning.
* Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Take on new challenges and responsibilities as you grow and develop in your career.
**Work Environment and Company Culture**
arenaflex is committed to fostering a culture of collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to creating a work environment that is supportive, inclusive, and fun. As a Will Call Customer Support Specialist at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, with a talented team of professionals who share your passion for delivering outstanding customer service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary that reflects your skills and experience
* Opportunities for career growth and advancement
* Ongoing training and development programs
* A comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* A fun and supportive work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have the skills and competencies to succeed in this role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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