Bell and Howell delivers technology-driven Automation Services and Solutions to optimize performance and improve customer experiences. The Field Customer Service Engineer serves as the primary contact for technical and service-related problems, diagnosing and repairing a variety of industrial, robotic, and printing equipment while ensuring minimal customer downtime.
Responsibilities
- Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system
- Schedule and perform regular predictive/preventive maintenance inspections on equipment
- Provide support by managing parts inventory, customer service calls and preventative maintenance schedules
- Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
- Act as a liaison between the customer and other departments/functions of the company
- May need to provide an 'on call' level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals
Skills
- High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience
- Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills
- Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc
- Requires lifting to waist seventy (70) pounds
- Requires walking and standing; using hands to feel objects; reaching; and requires balance
- Requires bending, stooping, kneeling, crouching and/or crawling for periods of time
- Ability to work in a loud environment
- Ability to work in small, cramped areas
- Ability to work in elevated environment up to twenty (20) feet
- Associate degree preferred
Company Overview
Bell and Howell is a provider of communication technology and data services to business clients. It was founded in 1907, and is headquartered in Wheeling, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://bellhowell.net/.