Atlantic Tomorrow's Office is a managed services provider that helps organizations achieve more with smart, secure business technology products and services. The Field Service Technician role involves providing on-site customer service, ensuring equipment up-time, and managing customer interactions to deliver high levels of satisfaction.
Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for our customers
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings
- Maintain accurate parts inventory
- Complete all administrative aspects of the job on time and error-free
- Perform other activities that our service organization
Skills
- High School Diploma or GED required
- 1 year of experience in hands on mechanical repair required
- Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
- Must have own reliable vehicle, a valid driver's license, & auto insurance coverage
- 3 or more years of experience in hands on mechanical repair preferred
- Experience working on digital copiers and/or laser printers preferred
Benefits
- Competitive base pay
- Monthly technician bonus program
- Cell phone
- 401K program
- Medical, dental +vision
- Life, accident, disability insurance
- Employee assistance program
- Company Paid Holidays
- Paid Time Off
- And more!
Company Overview
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