UC Santa Cruz is a public university known for its innovative approach to education and research. They are seeking a Financial Aid Officer 2 to provide advice and information on financial aid policies and procedures while assisting students and their families with financial aid programs.
Responsibilities
- Provides advice and information to current and prospective students and parents on financial aid policies, procedures, and regulations
- Analyzes student inquiries, determines relevant issues, and recommends solutions
- Performs needs analysis and assesses eligibility, recommends adjustments to aid awards
- Participates in outreach services to prospective students, parents, and the general public
- Participates in standing department committees to raise issues and receive direction on practices and procedures
Skills
- Bachelor's degree in related area and / or equivalent experience / training
- Ability to apply policies, regulations and practices for awarding financial aid
- Ability to apply University policies, processes, and procedures
- Basic knowledge of advising and counseling techniques
- Ability to apply knowledge of policies to individual situations
- Problem identification and critical thinking skills
- Ability to calculate financial aid with attention to detail and accuracy
- Organizational skills and ability to prioritize work and meet deadlines
- Written and verbal communication skills. Active listening skills. Customer service orientation
- Ability to assess processes and recommend improvements. Good interpersonal skills
- Proficiency with standard office software, internet, and email applications. Basic knowledge of common University-specific computer application programs
- Experience using complex databases
- Financial Aid Experience
Benefits
- Full benefits
Company Overview
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