Financial Operations Associate (Mandarin - English Speakers ONLY)

StoneX Group Inc. is a Fortune 100, Nasdaq-listed provider connecting clients to global markets. The Financial Operations Associate role is vital for managing client funds and ensuring a positive customer experience through operational excellence and collaboration with various teams.

Responsibilities

• Support back office operations in processing customer transactions (deposits, withdrawals, transfers)
• Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)
• Learn various banking systems to facilitate all functions of treasury operations
• Help the firm manage risks associated with financial transactions
• Keep team management informed of processing issues and red flags
• Manage and fulfill internal projects or other individual tasks as delegated
• Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process

Skills

• Fluency in Mandarin required
• Must be able to work between 11:00 a.m. – 8:00 p.m. ET
• Must be able to work in office 4 days a week in office (1 day remote optional)
• Bachelor's Degree in related field
• Computer proficiency in Microsoft Windows environment
• Superior customer service skills
• Proven ability to effectively work among a solution driven team
• Proven organizational and prioritization skills
• Ability to multitask and be a proactive team player
• Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high-volume vigorous environment
• Must have a strong passion to learn Financial Operations and Global Banking
• Flexibility in schedule is a must
• Prior operational/back office, customer service or related experience a plus

Benefits

• This role may be eligible to participate in an incentive compensation plan
• A full range of medical, financial, and/or other benefits, dependent on the position

Company Overview

Company H1B Sponsorship