Flight Management Representative

About the position Join our dynamic team as a Flight Management Representative, where you’ll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. In this position, you’ll excel in a fast-paced, high-volume environment, ensuring smooth flight logistics and delivering exceptional customer satisfaction. This hybrid role requires working five days a week with four days per week in office. Evenings and weekends may be required. The current hybrid / in office policy is subject to change. Your schedule will be 0900 – 1800 Pacific // 1200 – 2100 Eastern Tuesday – Saturday shift, depending on operational needs. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $36 - $44 hourly, which is equivalent to $76,000 - $92,000 annually. Candidates will be prioritized by their proximity to Scottsdale, AZ. We will also consider candidates out of our location in Teterboro, NJ. Responsibilities • Plan and coordinate logistics of all aspects of domestic and international client trips • Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients • Handle high volume email with acknowledgments in a timely fashion. • Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments • Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines • Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally • Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements • Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options • Coordinate client catering and ground transportation, as requested • Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems • Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter • Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department • Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements • Provide accurate and concise pass down to ensure seamless continuity with next shift coordinator • Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders • Support Team with workload, as needed • Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network Requirements • 3-5 years of work experience in a similar role. • Exposure and experience working with ultra-high net worth individuals in a high-touch, concierge style service environment • Working knowledge of the private aviation sector, demonstrating strategic thinking • Experience and exposure working in face-paced working environment while handling interactions with a sense of urgency • Ability to work a flexible schedule including weekends and holidays • Must be able to obtain an Airport ID • 3+ years of experience using Microsoft Office suite Nice-to-haves • Knowledge of and ensure compliance with Government and Company requirements • Degree in aviation and/or management-related field • Working knowledge of private aviation sector • Dispatch license or pilot license • Exhibits confidence in self and others; inspires and motivates others to perform well • Self-motivated with above the line work ethic • Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload • Excellent interpersonal and communication skills • Ability to think on the spot in unique and challenging situations • Sound judgment, with minimal supervision • Accurate and thorough; focus on continuous improvement in processes and performance • Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues • Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador • Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency) Benefits • competitive salaries • performance based annual bonuses • health and wellness programs • retirement plans • paid time off • opportunities for professional development • health insurance • dental insurance • vision insurance • matching 401(k) • health savings accounts • flexible spending accounts • short-term disability • long-term disability • life insurance • employee assistance programs • health and wellness awards • generous paid time off • tuition reimbursement • employee discounts