- Monitor transactions and account activity to detect suspicious or unauthorized behavior.
- Investigate and document fraud attempts, trends, and financial loss events.
- Manage debit/credit card, ACH, P2P, and bill payment dispute claims, including chargeback assessments.
- Engage with account holders and, when necessary, fraudsters to collect information.
- Communicate effectively with internal teams and external clients, ensuring timely resolution of cases.
- Recommend fraud prevention improvements based on trend analysis and incident reports.
- Maintain up-to-date case documentation and adhere to fraud detection protocols and SLAs.
- Minimum of 3 years of experience in fraud detection, investigation, or related roles.
- Some college coursework preferred, ideally in Business, Criminal Justice, or Finance.
- Familiarity with fraud platforms like Verafin or DataVisor is a plus.
- Experience working in a financial institution or fintech environment.
- Strong analytical and problem-solving skills with a high attention to detail.
- Ability to manage multiple systems, prioritize tasks, and meet deadlines.
- Exceptional written and verbal communication skills and customer service orientation.
- Fraud-related certification is a plus.
- $55,000 – $70,000 annual salary
- Annual cash bonus and equity options
- 100% fully remote work environment
- Flexible paid time off
- Comprehensive health, dental, and vision insurance (company covers full premiums for healthcare and basic dental)
- Robust 401(k) plan with company match
- Work hours: Monday to Friday, 9am–6pm EST
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
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