Role Overview
Mercier Consultancy Group is seeking a French Speaking Digital Trust and Safety Analyst to join a leading consumer electronics brand in Sofia, Bulgaria. The role involves protecting digital ecosystems, reviewing user-generated content, and investigating trust and safety incidents. The ideal candidate is fluent in French, passionate about digital integrity, and ready for a high-impact role.
What You Will Do
Review and assess user-generated content, investigate trust and safety incidents, and collaborate with cross-functional teams to develop content moderation policies. Handle escalated cases, monitor platform health metrics, and contribute to regular reporting on trust and safety trends.
Why It Might Be a Fit
This role is ideal for a candidate with native or fluent French language proficiency, strong analytical and critical thinking skills, and a genuine interest in consumer electronics and online user safety. The company offers a competitive salary, fully paid training, comprehensive health insurance, and a relocation package.
Requirements
- Native or fluent French language proficiency (spoken and written)
- Valid EU passport
- Previous experience in trust and safety, content moderation, digital risk, customer support, or a related online safety discipline
- Strong analytical and critical thinking skills
- Excellent written communication skills in both French and English
Benefits
- Competitive monthly salary
- Fully paid training
- Comprehensive health insurance
- Fully paid relocation package
- Monthly performance bonus
- €1,500 signing bonus
- Supportive work environment
- Career development opportunities
- Team events
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