As a leading Business Process Outsourcing (BPO) company, arenaflex specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking customer service representatives to support our inbound customer service, sales representatives, help desk, and back-office processing representatives. The ideal candidates will troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.
**Job Description:**
About arenaflex
arenaflex is a dynamic and forward-thinking company that is dedicated to providing exceptional customer experiences. Our team is passionate about delivering tailored solutions that meet the unique needs of our clients. With a strong focus on innovation and excellence, we have established ourselves as a trusted partner in the industry.
Position Overview
We are seeking customer service representatives to join our team and support our inbound customer service, sales representatives, help desk, and back-office processing representatives. As a customer service representative, you will be responsible for troubleshooting basic technical issues, building strong relationships with customers, and professionally representing some of the most recognizable brands in the world.
Key Responsibilities
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
Candidate Qualifications
We are looking for highly motivated and dedicated individuals who possess the following qualities:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment
- All arenaflex locations
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Compensation Details
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
Just a Few Of The Benefits
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At arenaflex and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.
About arenaflex
arenaflex helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. arenaflex assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, arenaflex was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. arenaflex's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. arenaflex has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, arenaflex ensures clients do more for less. arenaflex is the holding company for a diverse lineup of tech-enabled business services operating companies. arenaflex organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. arenaflex now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following arenaflex brands: arenaflex BPO, arenaflex BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, arenaflex Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Regarding COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
Regarding Masks
To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
For more information on arenaflex's response to COVID-19 please visit www.arenaflex.world/covid-19
Apply Now
If you are a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our team at arenaflex.
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