General Liability Associate Claim Representative

Travelers is a leading property casualty insurer with a strong commitment to customer service and community. The Associate Claim Rep, General Liability role involves comprehensive training in claim handling and customer service, focusing on developing skills to manage General Liability claims effectively.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training
• Learn how to interpret and apply policy language to determine coverage for compensability, investigate claim scenarios to appropriately assess liability and damage exposure, and where applicable, review contractual relationships to assess potential risk transfer
• Develop and execute action plans for claim resolution
• Identify resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings
• Continuously provide timely and professional communication and claim status updates to customers, claimants, and internal stakeholders
• Maintain accurate records of claim activity in claim management systems
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job
• Perform other duties as assigned

Skills

• High School Diploma or GED and one year of customer service experience OR Bachelor's Degree
• Previous internship or work experience in insurance, legal, medical, customer service, or finance
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
• Ability to exercise sound judgement and make effective decisions
• Strong verbal and written communication skills with the ability to convey information clearly and professionally
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job

Benefits

• Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
• When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Company Overview

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