GTM and Legal Systems Business Analyst

Role Details Location: Remote - United States   About Us Crescendo is the only AI-Native Customer Experience solution designed to run AI and human agents as one unified system. By combining autonomous AI technology with embedded CX expertise, we help organizations deliver seamless customer experiences that continuously improve as complexity grows. But Crescendo is also about people. We don't just connect talent with opportunity — we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us, and let's build the future of customer experience together. Welcome to Crescendo. Welcome to what's next. About the role We are seeking a skilled GTM and Legal Systems Business Analyst with 3-5 years of experience to join our organization. The successful candidate will have hands-on expertise in Salesforce and Docusign CLM implementations, with the ability to bridge business requirements and technical solutions across our customer relationship management and contract lifecycle management operations. What You'll Do Gather and document business requirements from stakeholders across sales, legal, operations, and finance departments Configure and customize Salesforce solutions including CRM core, Sales Cloud, and related modules to meet organizational needs Design and implement Docusign CLM workflows, template management, and signature processes Facilitate integration between Salesforce and Docusign CLM platforms to streamline contract management and CRM processes Create detailed functional specifications, process documentation, and user guides Perform system testing and quality assurance to ensure solutions meet business requirements Provide end-user training and support during system implementations and post-deployment Analyze and optimize existing CRM and CLM processes to improve efficiency, user adoption, and business outcomes  What You'll Bring 3-5 years of professional experience as a Business Analyst, Systems Analyst, or Salesforce Administrator/Developer Proven hands-on experience with Salesforce platform, including configuration, customization, and implementation Demonstrated proficiency with Docusign CLM, including AI features, template creation, workflow design, and system configuration Strong understanding of contract lifecycle management processes and best practices Experience gathering business requirements and translating them into technical solutions Excellent written and verbal communication skills Strong analytical and problem-solving abilities with attention to detail Nice-to-have Salesforce Administrator (ADM 201) or higher-level certification Experience with Salesforce Integration Cloud (MuleSoft) or equivalent integration/orchestration platforms  or API integrations Familiarity with other contract management or CLM platforms Knowledge of legal processes, compliance requirements, or regulatory frameworks Experience with project management methodologies (Agile, Scrum, Waterfall) Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.