REMOTE (US) | CONTRACTOR ROLE
Connect customers with licensed health insurance agents by verifying eligibility and asking screening questions over the phone. In this role, you’ll handle fast-paced, script-driven calls that require professionalism, accuracy, and a positive, sales-forward attitude.
• *This client is looking for contractors who want to work at least 15 hours a week**
Key Responsibilities:
• Handle inbound and out calls from prospective customers seeking health insurance information.
• Quickly establish rapport and gather key information to determine eligibility and interest.
• Follow a scripted call flow to ensure accurate pre-qualification.
• Ask screening questions and verify details (age, ZIP code, insurance status, etc.).
• Transfer qualified and interested callers to licensed agents using internal call transfer systems.
• Handle non-qualified calls with professionalism and follow the proper wrap-up process.
• Accurately document call details and dispositions in the system.
• Maintain compliance with all scripts, regulatory guidelines, and internal quality standards.
Application Process:
• Create Profile (filling out the apply fields at the bottom of this page)
• Complete Assessments (only one-attempt is allowed)
• Pass PC Scan (must be on a computer, not mobile device)
• Record Video Interview (can re-record as many times as needed)
• For more details, check out our Application Guide
Earnings Potential
• Earn up to $0.30 per customer interaction minute (roughly equates to $18/hour)
• Contractors are guaranteed a minimum of 39 minutes for each hour if logged in and available for the full 60 minutes.
Skills Needed
• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to "assume the sale" and encourage customers to take the next step and speak with a licensed insurance agent.
• Multi-tasking skills & attention to detail needed to engage with customers while navigating online systems.
Schedule
• Flexible schedule opportunities – you choose your hours!
• Client hours of operation are Monday-Friday, 8am - 5pm
Work Environment Requirements
• Quiet, uninterrupted work space
Technology Requirements
• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 11 operating system
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• Dual monitors recommended but not required
• Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/